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You can define HTML templates for recurring emails, so that they can be sent
by scripts or used by playbooks.
To create a new HTML email template, follow these steps:
Go to Settings > Environments > Email HTML Templates.
Click addAdd.
In the Add Email Template dialog, edit the HTML information, making sure to add in the required body text.
Click Add.
Supported HTML tags and attributes
Google SecOps SOAR supports a specific, restricted list of HTML
tags and attributes for security purposes. The platform prevents the use of
certain elements to protect against malicious code.
To ensure your template is valid, use only the tags and attributes listed in the
following table:
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-06-29 UTC."],[],[]]