You can authorize Google Support to replicate your instance's runtime configuration to troubleshoot SOAR functionality issues without requiring a live screen-share session.
To provide the necessary instance data, do the following:
Go to the question mark icon at the top of the platform.
Select Copy Instance Metadata.
Send the resulting JSON file to your Support representative.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-01-12 UTC."],[],[]]
