You can create a blocklist of items to prevent the system from grouping
alerts by specific entities, or to exclude entities from being displayed in the system.
Add a new blocklist item
To add a new blocklist item, follow these steps:
Go to SOAR Settings > Environments >
Blocklist.
Click addAdd Blocklist.
Enter the Entity Identifier.
Select the Entity Type.
Choose the appropriate Action:
Do not group alerts: The entity won't be used to group
alerts. Alerts containing this entity remain visible.
Do not create entity: The system doesn't create or process
this entity.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-02-12 UTC."],[],[]]