Ce document fournit des informations de référence sur les journaux de session générés par la plate-forme CCAI. Les journaux de session sont des entrées de journal d'événements ou des entrées de journal d'activité.
Avant de commencer
Suivez les instructions de la section Afficher les entrées de journal pour vous assurer que vous pouvez afficher les entrées de journal.
Entrées du journal des événements
Les journaux d'événements représentent les événements du parcours utilisateur qui sont enregistrés avec logName comme "projects/YOUR_PROJECT_ID/logs/contactcenteraiplatform.googleapis.com%2Fevents".
session_started
{
"insertId": "1dzd9wbf4zc5vu",
"jsonPayload": {
"message": "Session started",
"event": {
"payload": {
"session": {
"id": "session_1790",
"type": "call",
"created_at": 1774296771
}
},
"name": "session_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_container": "your-project-id",
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:12:51.787560647Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:12:56.889085011Z"
}
session_participant_joined
{
"insertId": "1dzd9wbf4zc5vw",
"jsonPayload": {
"message": "End user joined call session",
"event": {
"name": "session_participant_joined",
"payload": {
"participant": {
"channel": "call",
"type": "end_user",
"call_id": "call_1418",
"id": "end_user"
},
"session": {
"id": "session_1790"
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:12:51.943586113Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:12:56.889085011Z"
}
language_selection_started
{
"insertId": "1dzd9wbf4zc5vv",
"jsonPayload": {
"message": "Language selection started",
"event": {
"name": "language_selection_started",
"payload": {
"call": {
"id": 1418
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:12:52.212309007Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:12:56.889085011Z"
}
language_selected
{
"insertId": "n1gy9df3bi5sm",
"jsonPayload": {
"event": {
"name": "language_selected",
"payload": {
"call": {
"id": 1418
},
"lang": "en",
"source": "timeout_default"
}
},
"message": "Language selected"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:03.130059585Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:11.890007219Z"
}
ivr_greeting_started
{
"insertId": "n1gy9df3bi5sn",
"jsonPayload": {
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "ivr_greeting_started"
},
"message": "IVR greeting started"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:13:03.496875306Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:11.890007219Z"
}
ivr_menu_message_started
{
"insertId": "n1gy9df3bi5so",
"jsonPayload": {
"message": "IVR menu message started",
"event": {
"payload": {
"menu": {
"id": 0,
"name": "Top Level Menu"
},
"call": {
"id": 1418
}
},
"name": "ivr_menu_message_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:13:03.506947476Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:11.890007219Z"
}
ivr_menu_selected
{
"insertId": "kjoa9mf3tg837",
"jsonPayload": {
"message": "IVR menu selected",
"event": {
"name": "ivr_menu_selected",
"payload": {
"menu": {
"name": "test_va_calls",
"id": 25
},
"call": {
"id": 1418
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:13:28.236789184Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:36.908103947Z"
}
recording_message_started
{
"insertId": "1inxlmof3z742j",
"jsonPayload": {
"message": "Recording message started",
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "recording_message_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:30.487368828Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:36.459076137Z"
}
connecting_message_started
{
"insertId": "14ap6tef4aspj1",
"jsonPayload": {
"message": "Connecting message started",
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "connecting_message_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:13:33.067612362Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:41.890683963Z"
}
dialogflow_conversation_created
{
"insertId": "kjoa9mf3tg83b",
"jsonPayload": {
"message": "Dialogflow conversation created for Virtual Agent",
"event": {
"payload": {
"session": {
"id": "session_1790"
},
"participant": {
"df_conversation_id": "103HyRtV2H6STKbPL6lIZ5Hcg",
"id": "virtual_agent_6"
},
"call": {
"id": "call_1418"
}
},
"name": "dialogflow_conversation_created"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:30.199868602Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:36.908103947Z"
}
virtual_agent_connection_started
{
"insertId": "14ap6tef4aspj0",
"jsonPayload": {
"message": "Virtual agent connection started",
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "virtual_agent_connection_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:33.149727560Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:41.890683963Z"
}
session_participant_left
{
"insertId": "1fmgs2rf4apev7",
"jsonPayload": {
"event": {
"payload": {
"participant": {
"duration": 50000,
"call_id": "call_1418",
"id": "virtual_agent_6",
"channel": "call",
"reason": "finished",
"type": "virtual_agent"
},
"session": {
"id": "session_1790"
}
},
"name": "session_participant_left"
},
"message": "Virtual agent left call session"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:14:26.884634842Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:14:31.894942649Z"
}
session_ended
{
"insertId": "i1cv88f468gmt",
"jsonPayload": {
"message": "Session ended",
"event": {
"name": "session_ended",
"payload": {
"session": {
"duration_ms": 236000,
"ended_at": 1774297007,
"transfer_count": 1,
"id": "session_1790"
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:16:47.837294883Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:16:51.888053567Z"
}
agent_status_changed
{
"insertId": "gdi46xf4td0z8",
"jsonPayload": {
"event": {
"name": "agent_status_changed",
"payload": {
"agent": {
"from_status": "Available",
"to_status": "In-call",
"id": "user_5"
}
}
},
"message": "Agent status changed from Available to In-call"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:14:31.910173237Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": ""
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:14:36.893798835Z"
}
conference_participant_joined
{
"insertId": "10mq56sf3g341t",
"jsonPayload": {
"event": {
"payload": {
"call": {
"id": "call_1418"
},
"participant": {
"id": "user_5",
"type": "agent",
"channel": "call"
},
"session": {
"id": "session_1790"
}
},
"name": "conference_participant_joined"
},
"message": "Agent joined conference"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:14:37.487897723Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:14:40.337106887Z"
}
Entrées du journal d'activité
Les journaux d'activité correspondent à la série de tâches que la CCAI Platform est chargée d'effectuer tout au long d'une session. Ils sont consignés avec logName comme "projects/YOUR_PROJECT_ID/logs/contactcenteraiplatform.googleapis.com%2Factivity".
Liste des journaux d'activité
Les ressources de l'application pour le composant ayant généré l'activité sont indiquées dans le textPayload des journaux d'activité. Ces valeurs sont les suivantes :
[Chatbot][VA Call / VA Chat][VA Call Latency][Virtual-Agent][VirtualAgent][Call][Chat][CRM-Server][External-Storage]GCS upload
Pour filtrer les journaux d'activité d'un composant spécifique, vous pouvez utiliser une requête semblable à la suivante dans l'explorateur de journaux :
logName="projects/YOUR_PROJECT_ID/logs/contactcenteraiplatform.googleapis.com%2Factivity"
textPayload:"[CRM-Server]"
Remplacez les éléments suivants :
[YOUR_PROJECT_ID: ID de votre projet.[CRM-Server]: tag de la liste que vous interrogez