Landing page metrics

Total:

  • Cases: Shows number of calls and chats based on the drop-down filter.
  • Agent in call/chat: Total number of agents currently logged in.

Filter dropdown menu: Select a time range for the data displayed.

Call: Total number of calls within the selected time frame. Clicking this tile takes you to the Call Dashboard.

Chat: Total number of chats within the selected time frame. Clicking this tile takes you to the Chat Dashboard.