Prevent agents from selecting a queue for an outbound call
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You can hide a queue in the agent adapter so that agents can't select it for an
outbound call. For more information, see Configure global call
settings.
To prevent agents from selecting a queue for an outbound call, do the following:
In the CCAI Platform portal, click Settings > Queue. If you don't
see the Settings menu, click menuMenu.
In the IVR (Interactive Voice Response) pane, click Edit / View.
Click the queue that you want to edit.
In the Settings pane, click the Hide From Selection For Outbound
Calls toggle to the on position.
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