Supported languages

Agent facing languages

Admins can configure locations and those locations have default assigned languages. See Localized Languages in the Agent Adapter.

The following agent facing languages are supported:

  • Arabic

  • Chinese

  • English

  • French (France)

  • French (Canada)

  • Japanese

  • German

  • Italian

  • Korean

  • Portuguese

  • Spanish (Mexico)

  • Spanish (Spain)

  • Thai

  • Turkish

  • Vietnamese

Consumer facing languages

For consumer-facing languages, once a language is added:

  • You can customize queue names.

  • Any uploaded language-specific messages are played or displayed.

  • The language is added to Reporting as a new dimension.

  • Agents can select from a list of languages when making an outbound call.

Customer-facing languages currently include:

  • Arabic

  • Czech

  • Chinese, Simplified

  • Chinese, Traditional

  • Danish

  • Dutch

  • English (Australian)

  • English (Canada)

  • English (UK)

  • English (US)

  • Finnish

  • French (France)

  • French (Canada)

  • German

  • Hungarian

  • Italian

  • Japanese

  • Korean

  • Norwegian

  • Polish

  • Portuguese (Brazil)

  • Portuguese (Portugal)

  • Spanish (Spain)

  • Spanish (Mexico)

  • Swedish

  • Thai

  • Turkish

  • Vietnamese