While the caller is in the payment process, a series of messages are played. You can leave these messages or update the text-to-speech script.
These messages can be customized at Settings > Languages & Messages > IVR Purchase Flow Messages.
Dynamic content variables are available specifically for Secure Payments. See Using Variables for Dynamic Consumer Messages.
Payment Confirmation
The total purchase amount including taxes and shipping is @{TOTAL_AMOUNT}.
Please press 1 to confirm, press 2 if it is the incorrect product or price. If
you would like to return to the agent at any time please press the star key.
Request Credit Card
Please input your credit card using the dial pad and press pound when you're
done.
Invalid Credit Card
Sorry, that credit card number was invalid, please try again! If you would like
to return to the agent, press the star key.
Confirm Credit Card
Your credit card number is @{CREDIT_CARD}. Please press 1 to confirm, press 2
to try again.
Request Expiry Date
Please input your 4 digit expiry date using the dial pad and press pound when
you're done.
Invalid Expiry Date
Sorry, that expiry date was invalid, please try again! If you would like to
return to the agent, press the star key.
Confirm Expiry Date
Your expiry date is @{EXPIRY_DATE}. Please press 1 to confirm, press 2 to try
again.
Request CVC
Please input your CVC code using the dial pad and press pound when you're done.
Invalid CVC
Sorry, that CVC code was invalid, please try again! If you would like to return
to the agent, press the star key.
Confirm CVC
Your CVC code is @{CVC}. Please press 1 to confirm, press 2 to try again.
Request ZIP Code
Please input your zip code using the dial pad and press pound when you're
done.
Invalid ZIP Code
Sorry, that zip code was invalid, please try again! If you would like to return
to the agent, press the star key.
Confirm ZIP Code
Your Zip Code is @{ZIP_CODE}. Please press 1 to confirm, press 2 to try again.
Success
Thank you for providing your payment information. It has been sent and you will
now be connected back to the agent.