The following sections outline steps to troubleshoot integrations with the third party payment providers.
Stripe
To verify if there are payment errors, you can use Stripe's sample cards for testing.
For details see the Stripe Testing sample cards.
FreedomPay
If a payment transaction is not successful, the agent adapter will display one of the following error messages.
To troubleshoot a payment failure, refer to the following sections.
Check Details & Retry
One or more card details was input incorrectly. Ask the caller to repeat the payment process, and input their card details again.
Try Another Card
The caller's card is invalid or has insufficient funds. Ask the caller if they have another card they can use for payment.
Try Again Later
There is a network failure or server error. Recommend the caller tries again later, or escalate the issue.
Contact your Manager
There is a configuration error. Escalate this issue to your manager.
Escalation to Support
If you are unable to resolve the issue, raise a ticket with Support. Provide them with the Store ID, Terminal ID, and error message.