Questo documento fornisce informazioni di riferimento per i log delle sessioni generati da CCAI Platform. I log delle sessioni sono voci di log eventi o voci di log delle attività.
Prima di iniziare
Segui le istruzioni riportate in Visualizzare le voci di log per assicurarti di poter visualizzare le voci di log.
Voci di log eventi
I log eventi rappresentano gli eventi del percorso utente registrati con logName come
"projects/YOUR_PROJECT_ID/logs/contactcenteraiplatform.googleapis.com%2Fevents".
session_started
{
"insertId": "1dzd9wbf4zc5vu",
"jsonPayload": {
"message": "Session started",
"event": {
"payload": {
"session": {
"id": "session_1790",
"type": "call",
"created_at": 1774296771
}
},
"name": "session_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_container": "your-project-id",
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:12:51.787560647Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:12:56.889085011Z"
}
session_participant_joined
{
"insertId": "1dzd9wbf4zc5vw",
"jsonPayload": {
"message": "End user joined call session",
"event": {
"name": "session_participant_joined",
"payload": {
"participant": {
"channel": "call",
"type": "end_user",
"call_id": "call_1418",
"id": "end_user"
},
"session": {
"id": "session_1790"
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:12:51.943586113Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:12:56.889085011Z"
}
language_selection_started
{
"insertId": "1dzd9wbf4zc5vv",
"jsonPayload": {
"message": "Language selection started",
"event": {
"name": "language_selection_started",
"payload": {
"call": {
"id": 1418
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:12:52.212309007Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:12:56.889085011Z"
}
language_selected
{
"insertId": "n1gy9df3bi5sm",
"jsonPayload": {
"event": {
"name": "language_selected",
"payload": {
"call": {
"id": 1418
},
"lang": "en",
"source": "timeout_default"
}
},
"message": "Language selected"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:03.130059585Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:11.890007219Z"
}
ivr_greeting_started
{
"insertId": "n1gy9df3bi5sn",
"jsonPayload": {
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "ivr_greeting_started"
},
"message": "IVR greeting started"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:13:03.496875306Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:11.890007219Z"
}
ivr_menu_message_started
{
"insertId": "n1gy9df3bi5so",
"jsonPayload": {
"message": "IVR menu message started",
"event": {
"payload": {
"menu": {
"id": 0,
"name": "Top Level Menu"
},
"call": {
"id": 1418
}
},
"name": "ivr_menu_message_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:13:03.506947476Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:11.890007219Z"
}
ivr_menu_selected
{
"insertId": "kjoa9mf3tg837",
"jsonPayload": {
"message": "IVR menu selected",
"event": {
"name": "ivr_menu_selected",
"payload": {
"menu": {
"name": "test_va_calls",
"id": 25
},
"call": {
"id": 1418
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:13:28.236789184Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:36.908103947Z"
}
recording_message_started
{
"insertId": "1inxlmof3z742j",
"jsonPayload": {
"message": "Recording message started",
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "recording_message_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:30.487368828Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:36.459076137Z"
}
connecting_message_started
{
"insertId": "14ap6tef4aspj1",
"jsonPayload": {
"message": "Connecting message started",
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "connecting_message_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:13:33.067612362Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:41.890683963Z"
}
dialogflow_conversation_created
{
"insertId": "kjoa9mf3tg83b",
"jsonPayload": {
"message": "Dialogflow conversation created for Virtual Agent",
"event": {
"payload": {
"session": {
"id": "session_1790"
},
"participant": {
"df_conversation_id": "103HyRtV2H6STKbPL6lIZ5Hcg",
"id": "virtual_agent_6"
},
"call": {
"id": "call_1418"
}
},
"name": "dialogflow_conversation_created"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:30.199868602Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:36.908103947Z"
}
virtual_agent_connection_started
{
"insertId": "14ap6tef4aspj0",
"jsonPayload": {
"message": "Virtual agent connection started",
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "virtual_agent_connection_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:33.149727560Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:41.890683963Z"
}
session_participant_left
{
"insertId": "1fmgs2rf4apev7",
"jsonPayload": {
"event": {
"payload": {
"participant": {
"duration": 50000,
"call_id": "call_1418",
"id": "virtual_agent_6",
"channel": "call",
"reason": "finished",
"type": "virtual_agent"
},
"session": {
"id": "session_1790"
}
},
"name": "session_participant_left"
},
"message": "Virtual agent left call session"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:14:26.884634842Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:14:31.894942649Z"
}
session_ended
{
"insertId": "i1cv88f468gmt",
"jsonPayload": {
"message": "Session ended",
"event": {
"name": "session_ended",
"payload": {
"session": {
"duration_ms": 236000,
"ended_at": 1774297007,
"transfer_count": 1,
"id": "session_1790"
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:16:47.837294883Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:16:51.888053567Z"
}
agent_status_changed
{
"insertId": "gdi46xf4td0z8",
"jsonPayload": {
"event": {
"name": "agent_status_changed",
"payload": {
"agent": {
"from_status": "Available",
"to_status": "In-call",
"id": "user_5"
}
}
},
"message": "Agent status changed from Available to In-call"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:14:31.910173237Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": ""
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:14:36.893798835Z"
}
conference_participant_joined
{
"insertId": "10mq56sf3g341t",
"jsonPayload": {
"event": {
"payload": {
"call": {
"id": "call_1418"
},
"participant": {
"id": "user_5",
"type": "agent",
"channel": "call"
},
"session": {
"id": "session_1790"
}
},
"name": "conference_participant_joined"
},
"message": "Agent joined conference"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:14:37.487897723Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:14:40.337106887Z"
}
Voci di log delle attività
I log delle attività si allineano alla serie di attività che CCAI Platform è responsabile dell'esecuzione durante una sessione. Vengono registrati con logName
come
"projects/YOUR_PROJECT_ID/logs/contactcenteraiplatform.googleapis.com%2Factivity".
Elenco dei log delle attività
Le risorse nell'applicazione per il componente che ha generato l'attività sono etichettate nel textPayload dei log delle attività. Questi valori includono:
[Chatbot][VA Call / VA Chat][VA Call Latency][Virtual-Agent][VirtualAgent][Call][Chat][CRM-Server][External-Storage]GCS upload
Per filtrare i log delle attività per un componente specifico, puoi utilizzare una query simile a quanto segue in Esplora log:
logName="projects/YOUR_PROJECT_ID/logs/contactcenteraiplatform.googleapis.com%2Factivity"
textPayload:"[CRM-Server]"
Sostituisci quanto segue:
[YOUR_PROJECT_ID: l'ID del progetto[CRM-Server]: il tag dell'elenco su cui stai eseguendo la query