이 문서에서는 CCAI Platform에서 생성된 세션 로그에 관한 참조 정보를 제공합니다. 세션 로그는 이벤트 로그 항목 또는 활동 로그 항목입니다.
시작하기 전에
로그 항목 보기에 있는 안내에 따라 로그 항목을 볼 수 있는지 확인합니다.
이벤트 로그 항목
이벤트 로그는 logName이
"projects/YOUR_PROJECT_ID/logs/contactcenteraiplatform.googleapis.com%2Fevents"로 로깅된 사용자 여정 이벤트를 나타냅니다.
session_started
{
"insertId": "1dzd9wbf4zc5vu",
"jsonPayload": {
"message": "Session started",
"event": {
"payload": {
"session": {
"id": "session_1790",
"type": "call",
"created_at": 1774296771
}
},
"name": "session_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_container": "your-project-id",
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:12:51.787560647Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:12:56.889085011Z"
}
session_participant_joined
{
"insertId": "1dzd9wbf4zc5vw",
"jsonPayload": {
"message": "End user joined call session",
"event": {
"name": "session_participant_joined",
"payload": {
"participant": {
"channel": "call",
"type": "end_user",
"call_id": "call_1418",
"id": "end_user"
},
"session": {
"id": "session_1790"
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:12:51.943586113Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:12:56.889085011Z"
}
language_selection_started
{
"insertId": "1dzd9wbf4zc5vv",
"jsonPayload": {
"message": "Language selection started",
"event": {
"name": "language_selection_started",
"payload": {
"call": {
"id": 1418
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:12:52.212309007Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:12:56.889085011Z"
}
language_selected
{
"insertId": "n1gy9df3bi5sm",
"jsonPayload": {
"event": {
"name": "language_selected",
"payload": {
"call": {
"id": 1418
},
"lang": "en",
"source": "timeout_default"
}
},
"message": "Language selected"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:03.130059585Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:11.890007219Z"
}
ivr_greeting_started
{
"insertId": "n1gy9df3bi5sn",
"jsonPayload": {
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "ivr_greeting_started"
},
"message": "IVR greeting started"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:13:03.496875306Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:11.890007219Z"
}
ivr_menu_message_started
{
"insertId": "n1gy9df3bi5so",
"jsonPayload": {
"message": "IVR menu message started",
"event": {
"payload": {
"menu": {
"id": 0,
"name": "Top Level Menu"
},
"call": {
"id": 1418
}
},
"name": "ivr_menu_message_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:13:03.506947476Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:11.890007219Z"
}
ivr_menu_selected
{
"insertId": "kjoa9mf3tg837",
"jsonPayload": {
"message": "IVR menu selected",
"event": {
"name": "ivr_menu_selected",
"payload": {
"menu": {
"name": "test_va_calls",
"id": 25
},
"call": {
"id": 1418
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:13:28.236789184Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:36.908103947Z"
}
recording_message_started
{
"insertId": "1inxlmof3z742j",
"jsonPayload": {
"message": "Recording message started",
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "recording_message_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:30.487368828Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:36.459076137Z"
}
connecting_message_started
{
"insertId": "14ap6tef4aspj1",
"jsonPayload": {
"message": "Connecting message started",
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "connecting_message_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:13:33.067612362Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:41.890683963Z"
}
dialogflow_conversation_created
{
"insertId": "kjoa9mf3tg83b",
"jsonPayload": {
"message": "Dialogflow conversation created for Virtual Agent",
"event": {
"payload": {
"session": {
"id": "session_1790"
},
"participant": {
"df_conversation_id": "103HyRtV2H6STKbPL6lIZ5Hcg",
"id": "virtual_agent_6"
},
"call": {
"id": "call_1418"
}
},
"name": "dialogflow_conversation_created"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:30.199868602Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:36.908103947Z"
}
virtual_agent_connection_started
{
"insertId": "14ap6tef4aspj0",
"jsonPayload": {
"message": "Virtual agent connection started",
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "virtual_agent_connection_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:33.149727560Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:41.890683963Z"
}
session_participant_left
{
"insertId": "1fmgs2rf4apev7",
"jsonPayload": {
"event": {
"payload": {
"participant": {
"duration": 50000,
"call_id": "call_1418",
"id": "virtual_agent_6",
"channel": "call",
"reason": "finished",
"type": "virtual_agent"
},
"session": {
"id": "session_1790"
}
},
"name": "session_participant_left"
},
"message": "Virtual agent left call session"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:14:26.884634842Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:14:31.894942649Z"
}
session_ended
{
"insertId": "i1cv88f468gmt",
"jsonPayload": {
"message": "Session ended",
"event": {
"name": "session_ended",
"payload": {
"session": {
"duration_ms": 236000,
"ended_at": 1774297007,
"transfer_count": 1,
"id": "session_1790"
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:16:47.837294883Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:16:51.888053567Z"
}
agent_status_changed
{
"insertId": "gdi46xf4td0z8",
"jsonPayload": {
"event": {
"name": "agent_status_changed",
"payload": {
"agent": {
"from_status": "Available",
"to_status": "In-call",
"id": "user_5"
}
}
},
"message": "Agent status changed from Available to In-call"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:14:31.910173237Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": ""
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:14:36.893798835Z"
}
conference_participant_joined
{
"insertId": "10mq56sf3g341t",
"jsonPayload": {
"event": {
"payload": {
"call": {
"id": "call_1418"
},
"participant": {
"id": "user_5",
"type": "agent",
"channel": "call"
},
"session": {
"id": "session_1790"
}
},
"name": "conference_participant_joined"
},
"message": "Agent joined conference"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:14:37.487897723Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:14:40.337106887Z"
}
활동 로그 항목
활동 로그는 CCAI Platform이 세션 전반에서 수행해야 하는 일련의 작업에 맞춰집니다. logName
로 로깅됩니다.
"projects/YOUR_PROJECT_ID/logs/contactcenteraiplatform.googleapis.com%2Factivity"
활동 로그 목록
활동을 생성한 구성요소의 애플리케이션에 있는 리소스는 활동 로그의 textPayload에 라벨이 지정됩니다. 이러한 값에는 다음이 포함됩니다.
[Chatbot][VA Call / VA Chat][VA Call Latency][Virtual-Agent][VirtualAgent][Call][Chat][CRM-Server][External-Storage]GCS upload
특정 구성요소의 활동 로그를 필터링하려면 로그 탐색기에서 다음과 비슷한 쿼리를 사용하면 됩니다.
logName="projects/YOUR_PROJECT_ID/logs/contactcenteraiplatform.googleapis.com%2Factivity"
textPayload:"[CRM-Server]"
다음을 바꿉니다.
[YOUR_PROJECT_ID: 프로젝트의 ID[CRM-Server]: 쿼리 중인 목록의 태그