User inactivity timeout
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When a user signs into the CCAI Platform portal or the agent adapter, they remain
signed in until they sign out or the inactivity timeout is reached. For an
agent, inactivity means not being on an active call or chat, or not composing an
email. If an agent is signed out due to inactivity, they're signed out of all
their instances.
The inactivity timeout setting applies to all user accounts, including those used
for dashboard monitoring screens.
To change the timeout setting, follow these steps:
In the CCAI Platform portal, click Settings > Operation
Management. If you don't see the Settings menu, click menuMenu.
In the Timeout on CCAI Platform section, enter the timeout
setting in minutes.
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