Queue reports dashboard

Available for interaction-based data model enabled environments

The SL Target and Concurrency Target column will display each queue's target
If a queue group consists of multiple queues with varying targets, then no value will be displayed in the Totals row

Performance metrics dashboard

Available for interaction-based data model enabled environments

The SL Target column will display each queue's service level target.

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Last updated 2026-05-04 UTC.