Class LiveAgentHandoff (2.0.0)
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LiveAgentHandoff(mapping=None, *, ignore_unknown_fields=False, **kwargs)
Indicates that the conversation should be handed off to a live
agent.
Dialogflow only uses this to determine which conversations were
handed off to a human agent for measurement purposes. What else to
do with this signal is up to you and your handoff procedures.
You may set this, for example:
- In the
entry_fulfillment
of a Page if entering the
page indicates something went extremely wrong in the conversation.
- In a webhook response when you determine that the customer issue
can only be handled by a human.
Attribute |
| Name |
Description |
metadata |
google.protobuf.struct_pb2.Struct
Custom metadata for your handoff procedure.
Dialogflow doesn't impose any structure on this.
|
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Last updated 2025-10-14 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-10-14 UTC."],[],[]]
