Contact Center AI Insights v1 API - Class QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure (2.20.0) 

public sealed class QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure : IMessage<QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure>, IEquatable<QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure>, IDeepCloneable<QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure>, IBufferMessage, IMessage

Reference documentation and code samples for the Contact Center AI Insights v1 API class QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure.

The measure related to conversations.

Inheritance

object > QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure

Namespace

Google.Cloud.ContactCenterInsights.V1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Constructors

ConversationMeasure()

public ConversationMeasure()

ConversationMeasure(ConversationMeasure)

public ConversationMeasure(QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure other)
Parameter
Name Description
other QueryMetricsResponseTypesSliceTypesDataPointTypesConversationMeasure

Properties

AverageAgentSentimentScore

public float AverageAgentSentimentScore { get; set; }

The average agent's sentiment score.

Property Value
Type Description
float

AverageClientSentimentScore

public float AverageClientSentimentScore { get; set; }

The average client's sentiment score.

Property Value
Type Description
float

AverageCustomerSatisfactionRating

public double AverageCustomerSatisfactionRating { get; set; }

The average customer satisfaction rating.

Property Value
Type Description
double

AverageDuration

public Duration AverageDuration { get; set; }

The average duration.

Property Value
Type Description
Duration

AverageQaNormalizedScore

public double AverageQaNormalizedScore { get; set; }

Average QA normalized score. Will exclude 0's in average calculation.

Property Value
Type Description
double

AverageQaQuestionNormalizedScore

public double AverageQaQuestionNormalizedScore { get; set; }

Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.

Property Value
Type Description
double

AverageSilencePercentage

public float AverageSilencePercentage { get; set; }

The average silence percentage.

Property Value
Type Description
float

AverageTurnCount

public float AverageTurnCount { get; set; }

The average turn count.

Property Value
Type Description
float

ConversationCount

public int ConversationCount { get; set; }

The conversation count.

Property Value
Type Description
int

HasAverageAgentSentimentScore

public bool HasAverageAgentSentimentScore { get; }

Gets whether the "average_agent_sentiment_score" field is set

Property Value
Type Description
bool

HasAverageClientSentimentScore

public bool HasAverageClientSentimentScore { get; }

Gets whether the "average_client_sentiment_score" field is set

Property Value
Type Description
bool

HasAverageCustomerSatisfactionRating

public bool HasAverageCustomerSatisfactionRating { get; }

Gets whether the "average_customer_satisfaction_rating" field is set

Property Value
Type Description
bool

HasAverageQaNormalizedScore

public bool HasAverageQaNormalizedScore { get; }

Gets whether the "average_qa_normalized_score" field is set

Property Value
Type Description
bool

HasAverageQaQuestionNormalizedScore

public bool HasAverageQaQuestionNormalizedScore { get; }

Gets whether the "average_qa_question_normalized_score" field is set

Property Value
Type Description
bool

HasAverageSilencePercentage

public bool HasAverageSilencePercentage { get; }

Gets whether the "average_silence_percentage" field is set

Property Value
Type Description
bool

HasAverageTurnCount

public bool HasAverageTurnCount { get; }

Gets whether the "average_turn_count" field is set

Property Value
Type Description
bool

HasConversationCount

public bool HasConversationCount { get; }

Gets whether the "conversation_count" field is set

Property Value
Type Description
bool

QaTagScores

public RepeatedField<QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure.Types.QaTagScore> QaTagScores { get; }

Average QA normalized score for all the tags.

Property Value
Type Description
RepeatedFieldQueryMetricsResponseTypesSliceTypesDataPointTypesConversationMeasureTypesQaTagScore