Contact Center AI Insights v1 API - Class FaqAnswerData (2.20.0)

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public sealed class FaqAnswerData : IMessage<FaqAnswerData>, IEquatable<FaqAnswerData>, IDeepCloneable<FaqAnswerData>, IBufferMessage, IMessage

Reference documentation and code samples for the Contact Center AI Insights v1 API class FaqAnswerData.

Agent Assist frequently-asked-question answer data.

Inheritance

object > FaqAnswerData

Implements

IMessageFaqAnswerData, IEquatableFaqAnswerData, IDeepCloneableFaqAnswerData, IBufferMessage, IMessage

Inherited Members

object.GetHashCode()

object.GetType()

object.ToString()

Namespace

Google.Cloud.ContactCenterInsights.V1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Constructors

FaqAnswerData()

public FaqAnswerData()

FaqAnswerData(FaqAnswerData)

public FaqAnswerData(FaqAnswerData other)

Parameter
Name	Description
other	FaqAnswerData

Properties

Answer

public string Answer { get; set; }

The piece of text from the source knowledge base document.

Property Value
Type	Description
string

ConfidenceScore

public float ConfidenceScore { get; set; }

The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

Property Value
Type	Description
float

Metadata

public MapField<string, string> Metadata { get; }

Map that contains metadata about the FAQ answer and the document that it originates from.

Property Value
Type	Description
MapFieldstringstring

QueryRecord

public string QueryRecord { get; set; }

The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}

Property Value
Type	Description
string

Question

public string Question { get; set; }

The corresponding FAQ question.

Property Value
Type	Description
string

Source

public string Source { get; set; }

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.

Property Value
Type	Description
string