Contact Center AI Insights v1 API - Class QaScorecardResult.Types.ScoreSource (2.20.0)

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public sealed class QaScorecardResult.Types.ScoreSource : IMessage<QaScorecardResult.Types.ScoreSource>, IEquatable<QaScorecardResult.Types.ScoreSource>, IDeepCloneable<QaScorecardResult.Types.ScoreSource>, IBufferMessage, IMessage

Reference documentation and code samples for the Contact Center AI Insights v1 API class QaScorecardResult.Types.ScoreSource.

A scorecard result may have multiple sets of scores from varying sources, one of which becomes the "main" answer above. A ScoreSource represents each individual set of scores.

Inheritance

object > QaScorecardResult.Types.ScoreSource

Implements

IMessageQaScorecardResultTypesScoreSource, IEquatableQaScorecardResultTypesScoreSource, IDeepCloneableQaScorecardResultTypesScoreSource, IBufferMessage, IMessage

Inherited Members

object.GetHashCode()

object.GetType()

object.ToString()

Namespace

Google.Cloud.ContactCenterInsights.V1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Constructors

ScoreSource()

public ScoreSource()

ScoreSource(ScoreSource)

public ScoreSource(QaScorecardResult.Types.ScoreSource other)

Parameter
Name	Description
other	QaScorecardResultTypesScoreSource

Properties

HasNormalizedScore

public bool HasNormalizedScore { get; }

Gets whether the "normalized_score" field is set

Property Value
Type	Description
bool

HasPotentialScore

public bool HasPotentialScore { get; }

Gets whether the "potential_score" field is set

Property Value
Type	Description
bool

HasScore

public bool HasScore { get; }

Gets whether the "score" field is set

Property Value
Type	Description
bool

NormalizedScore

public double NormalizedScore { get; set; }

The normalized score, which is the score divided by the potential score.

Property Value
Type	Description
double

PotentialScore

public double PotentialScore { get; set; }

The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

Property Value
Type	Description
double

QaTagResults

public RepeatedField<QaScorecardResult.Types.QaTagResult> QaTagResults { get; }

Collection of tags and their scores.

Property Value
Type	Description
RepeatedFieldQaScorecardResultTypesQaTagResult

Score

public double Score { get; set; }

The overall numerical score of the result.

Property Value
Type	Description
double

SourceType

public QaScorecardResult.Types.ScoreSource.Types.SourceType SourceType { get; set; }

What created the score.

Property Value
Type	Description
QaScorecardResultTypesScoreSourceTypesSourceType