Overview

Public preview: The federated search and actions features are in public preview. This feature is subject to the "Pre-GA Offerings Terms" in the General Service Terms section of the Service Specific Terms. Pre-GA features are available "as is" and might have limited support. For more information, see the launch stage descriptions.

The ServiceNow connector for Gemini Enterprise lets you access your ServiceNow data and interact with records.

Supported ServiceNow versions

The ServiceNow connector supports ServiceNow API version v2 and later.

Supported actions

When the ServiceNow connector is enabled, end users can use natural language commands in Gemini Enterprise to perform the following actions.

Action	Description
Create incident	Create a new incident record in ServiceNow to report and track a service interruption.
Update incident	Update an existing incident in ServiceNow using its unique system ID.

Note: Additional read-only actions are also available.

Limitations

This section outlines known issues and limitations that may affect your use of the ServiceNow data store.

• When creating a new application or adding a data store to an existing one, we recommend adding only one data store with actions belonging to a single connector type, regardless of the connection mode. For example, don't associate two ServiceNow data stores with enabled actions to the same application.

• Enforcing a VPC Service Controls perimeter on existing ServiceNow data stores is not supported. To enforce VPC Service Controls, you must delete and recreate the data stores. For more information on VPC Service Controls and how to use actions after enabling VPC Service Controls, see Secure your app with VPC Service Controls.

• The ServiceNow data store is supported only in Global, US, and EU locations.

What's next

• To create and configure a connector with ServiceNow, see Set up a ServiceNow data store.