Overview

The Zendesk data store for Gemini Enterprise lets you access your Zendesk data.

Supported Zendesk versions

The Zendesk data store supports Zendesk version 24.0.9175.

Required permissions

To enable Gemini Enterprise to perform federated search and actions using Zendesk, you need to configure the necessary permissions within your Zendesk instance.

The following table details the required permissions based on the connection mode:

Connection mode Scope Purpose Admin consent required
Federated search read, users:read Allows searching across Zendesk data. No

For information about how to configure these permissions, see Configure Zendesk permissions.

Limitations

The Zendesk data store for Gemini Enterprise has the following limitations:

  • When creating a new application or adding a data store to an existing one, it's recommended to associate only one data store with actions belonging to a single connector type.
  • Enforcing a VPC Service Controls perimeter on existing Zendesk data stores is not supported. To enforce VPC Service Controls, you must delete and recreate the data stores. For more information on VPC Service Controls and how to use actions after enabling VPC Service Controls, see Secure your app with VPC Service Controls.
  • The Zendesk data store is supported only in Global, US, and EU locations.

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