BigQuery V17 schema

Changelog:

  • New field conversationExpiryTime
  • New field conversationUpdateTime
  • New field conversationExportTime

Find the column definitions in the following table.

Name Type Definition
conversationName STRING Name of the conversation resource.
audioFileUri STRING Location of the audio file on Cloud Storage.
dialogflowConversationProfileId STRING The Dialogflow conversation profile
ID of this conversation.
startTimestampUtc INTEGER The time in seconds at which the conversation started.
startTimestamp TIMESTAMP The time at which the conversation started.
loadTimestampUtc INTEGER The time in seconds at which the conversation
was loaded into Customer Experience Insights.
analysisTimestampUtc INTEGER The time in seconds at which the
most recent analysis was performed.
conversationUpdateTimestampUtc INTEGER The time in seconds at which the
conversation was last updated.
year INTEGER Year date part of loadTimestampUtc.
month INTEGER Month date part of loadTimestampUtc.
day INTEGER Day date part of loadTimestampUtc.
durationNanos INTEGER Conversation duration in nanoseconds.
silenceNanos INTEGER Number of nanoseconds calculated to be in silence.
silencePercentage FLOAT Percentage of the total conversation spent in silence.
agentSpeakingPercentage FLOAT Percentage of the conversation with the agent speaking.
clientSpeakingPercentage FLOAT Percentage of the conversation with the client speaking.
agentSentimentScore FLOAT Agent sentiment score between
-1.0 (negative) and 1.0 (positive).
agentSentimentMagnitude FLOAT A non-negative number from zero to infinity
that represents the absolute magnitude
of the agent sentiment regardless of score.
clientSentimentScore FLOAT Client sentiment score between
-1.0 (negative) and 1.0 (positive).
clientSentimentMagnitude FLOAT A non-negative number from zero to infinity
that represents the absolute magnitude
of client sentiment regardless of score.
clientSentimentRationale STRING The rationale for the client sentiment score.
transcript STRING The complete text transcript of the conversation.
turnCount INTEGER The number of turns taken in the conversation.
languageCode STRING Language code of the conversation.
medium STRING Medium of the conversation.
liveAgentHandoff BOOL Whether the conversation
was handed off to a live agent.
issues REPEATED RECORD The list of all issues of the conversation.
issues.name STRING The name of the issue.
issues.score FLOAT Score indicating the likelihood
of the issue assignment, between 0 and 1.0.
issues.issueModelId STRING ID of the issue model
that generated the issue assignment.
issues.issueId STRING ID of the assigned issue.
issues.startTurnIndex INTEGER The index of the turn where the issue
starts to be mentioned relative to all turns in the transcript.
This index starts at zero.
entities REPEATED RECORD The list of all spoken entities.
entities.name STRING Name of the entity.
entities.type STRING Type of the entity.
entities.sentimentScore FLOAT The entity sentiment score between
-1.0 (negative) and 1.0 (positive).
entities.sentimentMagnitude FLOAT A non-negative number from zero to infinity
that represents the absolute magnitude of the
entity sentiment regardless of score.
entities.salience FLOAT Salience score of the entity.
entities.speakerTag INTEGER The speaker that the entity
mentioned originated from.
labels REPEATED RECORD The list of all user-provided labels.
labels.key STRING User-provided label key.
labels.value STRING User-provided label value.
words REPEATED RECORD The list of all spoken words.
words.word STRING The transcribed word.
words.startOffsetNanos INTEGER Time offset in nanoseconds of the start
of this word relative to the beginning of the conversation.
words.endOffsetNanos INTEGER Time offset in nanoseconds of the end of this
word relative to the beginning of the conversation.
words.speakerTag INTEGER The speaker that the word originated from.
words.languageCode STRING Language code.
sentences REPEATED RECORD The list of conversation sentences.
sentences.sentence STRING The transcribed sentence.
sentences.sentimentScore FLOAT The sentence sentiment score
between -1.0 (negative) and 1.0 (positive).
sentences.sentimentMagnitude FLOAT A non-negative number from zero to infinity
that represents the absolute magnitude of the
sentence sentiment regardless of score.
sentences.speakerTag INTEGER The speaker that the sentence originated from.
sentences.languageCode STRING Language code.
sentences.startOffsetNanos INTEGER Time offset in nanoseconds of the start
of this sentence relative to the beginning of the conversation.
sentences.endOffsetNanos INTEGER Time offset in nanoseconds of the end
of this sentence relative to the beginning of the conversation.
sentences.createTimeNanos INTEGER Time in nanoseconds that the conversation
message took place, if provided.
sentences.participantId STRING Participant ID, if provided.
sentences.participantRole STRING Participant role, if provided.
sentences.obfuscatedExternalUserId STRING Obfuscated external user ID, if provided.
sentences.isCoveredBySmart
ReplyAllowlist
BOOL Whether the sentence is covered by
a configured smart reply allowlist in Agent Assist.
sentences.annotations REPEATED RECORD The list of annotations from Dialogflow Runtime Integration.
See full list.
sentences.annotations.
annotationRecord
JSON The annotation record returned
from Dialogflow.
sentences.annotations.
createTimeNanos
INTEGER The timestamp when the suggestion was generated.
sentences.annotations.
type
STRING The type of suggestion.
sentences.annotations.
clicked
BOOL Customer feedback on whether the
suggestion was clicked.
sentences.annotations.
correctnessLevel
STRING Customer feedback on the
correctness level of the suggestion.
sentences.annotations.
displayed
BOOL Customer feedback on whether the
suggestion was displayed.
sentences.annotations.
detailedFeedback
JSON The detailed feedback content
returned from Dialogflow.
sentences.annotations.
userInput
JSON The explicit user input used to
generate this annotation.
sentences.intentMatchData REPEATED RECORD The list of matched intents for the sentence.
sentences.intentMatchData.
intentId
STRING The unique ID of the matched intent.
sentences.intentMatchData.
displayName
STRING The human readable name of the matched intent.
sentences.phraseMatchData REPEATED RECORD The list of phrase match data for the sentence.
sentences.phraseMatchData.
phraseMatcherId
STRING The unique ID of the phrase matcher.
sentences.phraseMatchData.
revisionId
STRING Indicating the revision of the phrase matcher.
sentences.phraseMatchData.
displayName
STRING The human readable name of the phrase matcher.
sentences.highlightData REPEATED RECORD The list of highlighter data for the sentence.
sentences.highlightData.
highlighterName
STRING The unique ID of the highlighter.
sentences.highlightData.
displayName
STRING The human readable name of the highlighter.
sentences.highlightData.type STRING The type of the highlighter.
sentences.dialogflowIntent
MatchData
REPEATED RECORD The list of Dialogflow
intent match data for the sentence.
sentences.dialogflow
IntentMatchData.intentName
STRING The resource name of the matched intent.
sentences.dialogflow
IntentMatchData.displayName
STRING The human readable name of the matched intent.
sentences.dialogflow
IntentMatchData.maxConfidence
FLOAT The confidence score for the intent match,
between 0 and 1.0.
latestSummary RECORD The latest conversation summary.
latestSummary.text STRING The summarization content that
is concatenated into one string.
latestSummary.textSections REPEATED RECORD The summarization content that is divided into sections.
The key is the section's name and the value is the section's content.
There is no specific format for the key or value.
latestSummary.textSections.
key
STRING The name of the section.
latestSummary.textSections.
value
STRING The content of the section.
latestSummary.confidence FLOAT The confidence score of the summarization.
latestSummary.metadata REPEATED RECORD A map that contains metadata about
the summarization and the document
from which it originates.
latestSummary.metadata.key STRING The key of the metadata.
latestSummary.metadata.value STRING The value of the metadata.
latestSummary.answerRecord STRING The name of the answer record.
projects/{project}/locations/{location}/
answerRecords/{answer_record}
latestSummary.conversationModel STRING The name of the model that generates this summary.
projects/{project}/locations/{location}/
conversationModels/{conversation_model}
qaScorecardResults REPEATED RECORD All QaScorecardResult(s)
available for the conversation.
qaScorecardResults.
qaScorecard
STRING Fully qualified resource name of the scorecard.
projects/{project}/locations/{location}/
qaScorecards/{qa_scorecard_id}
qaScorecardResults.qaScorecard
Revision
STRING Fully qualified resource name of the scorecard revision.
projects/{project}/locations/{location}/
qaScorecards/{qa_scorecard_id}/revisions/{revision_id}
qaScorecardResults.qaScorecardResult STRING Fully qualified resource name of the scorecard result.
projects/{project}/locations/{location}/qaScorecards/{qa_scorecard_id}/revisions/
{revision_id}/results/{result_id}
qaScorecardResults.score FLOAT The score assigned to the conversation.
qaScorecardResults.potentialScore FLOAT The potential score assigned
to the conversation.
qaScorecardResults.normalizedScore FLOAT Normalized score assigned
for the conversation.
qaScorecardResults.qaTagResults REPEATED RECORD
qaScorecardResults.qaTag
Results.tag
STRING The tag assigned to question(s)
in the scorecard.
qaScorecardResults.qaTag
Results.score
FLOAT The score assigned to the tag
for this conversation.
qaScorecardResults.qaTag
Results.potentialScore
FLOAT The potential score assigned to the
tag for this conversation.
qaScorecardResults.qaTag
Results.normalizedScore
FLOAT Normalized score for the given
tag for this conversation.
qaScorecardResults.qaAnswers REPEATED RECORD The answers to the questions in the scorecard.
qaScorecardResults.qa
Answers.qaQuestion
RECORD A QaQuestion corresponding to the given QaAnswer.
qaScorecardResults.qa
Answers.qaQuestion.qaQuestion
STRING Resource name of the question.
projects/{project}/locations/{location}/qaScorecards/{qa_scorecard_id}/revisions/
{revision_id}/qaQuestions/{qa_question_id}
qaScorecardResults.qa
Answers.qaQuestion.questionBody
STRING Question text. For examlpe,
"Did the agent greet the customer?"
qaScorecardResults.qaAnswers.qa
AnswerStringValue
STRING
qaScorecardResults.qaAnswers.qa
AnswerNumericValue
FLOAT
qaScorecardResults.qaAnswers.qa
AnswerBoolValue
BOOL
qaScorecardResults.qaAnswers.qa
AnswerNaValue
BOOL
qaScorecardResults.qaAnswers.
score
FLOAT The score assigned to the answer.
This field will be deprecated in favor of the
qa_answer_value and qa_answer_values fields.
qaScorecardResults.qaAnswers.
potentialScore
FLOAT The potential score assigned to the answer.
This field will be deprecated in favor of the
qa_answer_value and qa_answer_values fields.
qaScorecardResults.qaAnswers.
normalizedScore
FLOAT The normalized score assigned to the answer.
This field will be deprecated in favor of the
qa_answer_value and qa_answer_values fields.
qaScorecardResults.qaAnswers.
qaAnswerRationale
RECORD The rationale for the answer.
This field will be deprecated in favor of the
qa_answer_value and qa_answer_values fields,
as those fields can contain a rationale as well.
qaScorecardResults.qaAnswers.
qaAnswerRationale.rationale
STRING The rationale for the answer.
qaScorecardResults.qaAnswers.
qaAnswerValue
RECORD The answer value for the question.
qaScorecardResults.qaAnswers.
qaAnswerValue.key
STRING A short string used as an identifier.
qaScorecardResults.qaAnswers.
qaAnswerValue.stringValue
STRING Answer value of type string.
qaScorecardResults.qaAnswers.
qaAnswerValue.numericValue
FLOAT Answer value of type numeric.
qaScorecardResults.qaAnswers.
qaAnswerValue.boolValue
BOOL Answer value of type boolean.
qaScorecardResults.qaAnswers
.qaAnswerValue.naValue
BOOL Answer value of type N/A (not applicable).
qaScorecardResults.qaAnswers.
qaAnswerValue.score
FLOAT The score assigned to the answer.
qaScorecardResults.qaAnswers.
qaAnswerValue.potentialScore
FLOAT The potential score assigned to the answer.
qaScorecardResults.qaAnswers.
qaAnswerValue.normalizedScore
FLOAT The normalized score assigned to the answer.
qaScorecardResults.qaAnswers.
qaAnswerValue.qaAnswerRationale
RECORD The rationale for the answer.
qaScorecardResults.qaAnswers.
qaAnswerValue.qaAnswerRationale.rationale
STRING The rationale for the answer.
qaScorecardResults.qaAnswers.
qaAnswerValues
REPEATED RECORD The answer values for the question.
qaScorecardResults.qaAnswers.
qaAnswerValues.key
STRING A short string used as an identifier.
qaScorecardResults.qaAnswers.
qaAnswerValues.stringValue
STRING Answer value of type string.
qaScorecardResults.qaAnswers.
qaAnswerValues.numericValue
FLOAT Answer value of type numeric.
qaScorecardResults.qaAnswers.
qaAnswerValues.boolValue
BOOL Answer value of type boolean.
qaScorecardResults.qaAnswers.
qaAnswerValues.naValue
BOOL Answer value of type N/A (not applicable).
qaScorecardResults.qaAnswers.
qaAnswerValues.score
FLOAT The score assigned to the answer.
qaScorecardResults.qaAnswers.
qaAnswerValues.potentialScore
FLOAT The potential score assigned to the answer.
qaScorecardResults.qaAnswers.
qaAnswerValues.normalizedScore
FLOAT The normalized score assigned to the answer.
qaScorecardResults.qaAnswers.
qaAnswerValues.qaAnswerRationale
RECORD The rationale for the answer.
qaScorecardResults.qaAnswers.
qaAnswerValues.qaAnswerRationale.rationale
STRING The rationale for the answer.
qaScorecardResults.qaAnswers.
tags
REPEATED STRING User defined list of arbitrary tags.
qaScorecardResults.qaAnswers.
scoreSources
REPEATED RECORD List of all individual score sets. Each score set contains a score,
potential score, normalized score, and a list of tag scores.
This contains score per question.
qaScorecardResults.qaAnswers.
scoreSources.sourceType
STRING The source of the score. Possible values are
SOURCE_TYPE_UNSPECIFIED, SYSTEM_GENERATED_ONLY
or INCLUDES_MANUAL_EDITS.
qaScorecardResults.qaAnswers.
scoreSources.score
FLOAT The overall numerical score of the result.
qaScorecardResults.qaAnswers.
scoreSources.potentialScore
FLOAT The maximum potential overall score of the scorecard.
Any questions answered using na_value
are excluded from this calculation.
qaScorecardResults.qaAnswers.
scoreSources.normalizedScore
FLOAT The normalized score, which is the score
divided by the potential score.
qaScorecardResults.qaAnswers.
scoreSources.qaTagResults
REPEATED RECORD Collection of tags and their scores.
qaScorecardResults.qaAnswers.
scoreSources.qaTagResults.tag
STRING The tag the score applies to.
qaScorecardResults.qaAnswers.
scoreSources.qaTagResults.score
FLOAT The score the tag applies to.
qaScorecardResults.qaAnswers.
scoreSources.qaTagResults.potentialScore
FLOAT The potential score the tag applies to.
qaScorecardResults.qaAnswers.
scoreSources.qaTagResults.normalizedScore
FLOAT The normalized score the tag applies to.
qaScorecardResults.qaAnswers.
answerSources
REPEATED RECORD List of all individual answer sources.
Each answer source contains a source type and
the answer for the question provided by the LLM
if the source is SYSTEM_GENERATED. If the source is MANUAL_EDIT, this field will contain the answer
provided by the user using manual edit.
qaScorecardResults.qaAnswers.
answerSources.sourceType
STRING The source of the answer. Possible values are
SOURCE_TYPE_UNSPECIFIED, SYSTEM_GENERATED
or MANUAL_EDIT.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerStringValue
STRING
qaScorecardResults.qaAnswers.
answerSources.qaAnswerNumericValue
FLOAT
qaScorecardResults.qaAnswers.
answerSources.qaAnswerBoolValue
BOOL
qaScorecardResults.qaAnswers.
answerSources.qaAnswerNaValue
BOOL
qaScorecardResults.qaAnswers.
answerSources.score
FLOAT The score assigned to the answer. This field will be deprecated
in favor of the qa_answer_value and
qa_answer_values fields.
qaScorecardResults.qaAnswers.
answerSources.potentialScore
FLOAT The potential score assigned to the answer. This field will be deprecated in favor of the qa_answer_value and
qa_answer_values fields.
qaScorecardResults.qaAnswers.
answerSources.normalizedScore
FLOAT The normalized score assigned to the answer. This field will be deprecated in favor of the qa_answer_value and
qa_answer_values fields.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerRationale
RECORD The rationale for the answer. This field will be deprecated
in favor of the qa_answer_value and
qa_answer_values fields.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerRationale.
rationale
STRING The rationale for the answer.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValue
RECORD
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValue.
key
STRING A short string used as an identifier.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValue.
stringValue
STRING Answer value of type string.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValue.
numericValue
FLOAT Answer value of type numeric.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValue.
boolValue
BOOL Answer value of type boolean.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValue.
naValue
BOOL Answer value of type N/A (not applicable).
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValue.
score
FLOAT The score assigned to the answer.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValue.
potentialScore
FLOAT The potential score assigned to the answer.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValue.
normalizedScore
FLOAT The normalized score assigned to the answer.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValue.
qaAnswerRationale
RECORD The rationale for the answer.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValue.
qaAnswerRationale.rationale
STRING The rationale for the answer.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValues
REPEATED RECORD
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValues.
key
STRING A short string used as an identifier.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValues.
stringValue
STRING Answer value of type string.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValues.
numericValue
FLOAT Answer value of type numeric.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValues.
boolValue
BOOL Answer value of type boolean.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValues.
naValue
BOOL Answer value of type N/A (not applicable).
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValues.
score
FLOAT The score assigned to the answer.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValues.
potentialScore
FLOAT The potential score assigned to the answer.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValues.
normalizedScore
FLOAT The normalized score assigned to the answer.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValues.
qaAnswerRationale
RECORD The rationale for the answer.
qaScorecardResults.qaAnswers.
answerSources.qaAnswerValues.
qaAnswerRationale.rationale
STRING The rationale for the answer.
qaScorecardResults.scoreSources REPEATED RECORD List of all individual score sets.
qaScorecardResults.scoreSources.
sourceType
STRING The source of the score.
Possible values are SOURCE_TYPE_UNSPECIFIED,
SYSTEM_GENERATED_ONLY or INCLUDES_MANUAL_EDITS.
qaScorecardResults.scoreSources.
score
FLOAT The overall numerical score of the result.
qaScorecardResults.scoreSources.
potentialScore
FLOAT The maximum potential overall score of the
scorecard. Any questions answered using na_value
are excluded from this calculation.
qaScorecardResults.scoreSources.
normalizedScore
FLOAT The normalized score, which is the
score divided by the potential score.
qaScorecardResults.scoreSources.
qaTagResults
REPEATED RECORD Collection of tags and their scores.
qaScorecardResults.scoreSources.
qaTagResults.tag
STRING The tag the score applies to.
qaScorecardResults.scoreSources.
qaTagResults.score
FLOAT The score the tag applies to.
qaScorecardResults.scoreSources.
qaTagResults.potentialScore
FLOAT The potential score the tag applies to.
qaScorecardResults.scoreSources.
qaTagResults.normalizedScore
FLOAT The normalized score the tag applies to.
agents REPEATED RECORD Metadata about the agent dimension.
agents.agentId STRING A user-specified string representing the agent.
This field replaces the agent_id field in the
older export versions.
agents.agentDisplayName STRING The agent's name.
agents.agentTeam STRING A user-specified string representing
the agent's team.
agents.agentType STRING The agent's type. Possible values are
ROLE_UNSPECIFIED, HUMAN_AGENT, AUTOMATED_AGENT,
END_USER, or ANY_AGENT.
feedbackLabels REPEATED RECORD
feedbackLabels.name STRING The resource name of the feedback label.
projects/{project}/locations/{location}/
conversations/{conversation}/feedbackLabels/{feedback_label}
feedbackLabels.labeledResource STRING Resource name of the resource to be labeled.
feedbackLabels.label STRING String label.
feedbackLabels.qaAnswerStringValue STRING Quality AI: feedback label of string type.
This field will be deprecated in favor of
the qa_answer_label and qa_answer_values_label fields.
feedbackLabels.qaAnswerNumericValue FLOAT Quality AI: feedback label of numeric type.
This field will be deprecated in favor of
the qa_answer_label and qa_answer_values_label fields.
feedbackLabels.qaAnswerBoolValue BOOL Quality AI: feedback label of boolean type.
This field will be deprecated in favor of
the qa_answer_label and
qa_answer_values_label fields.
feedbackLabels.qaAnswerNaValue BOOL Quality AI: feedback label of not applicable (N/A) type
. This field will be deprecated in favor of
the qa_answer_label and qa_answer_values_label fields.
feedbackLabels.qaAnswerLabel RECORD QaAnswerValue label.
feedbackLabels.qaAnswerLabel.
key
STRING A short string used as an identifier.
feedbackLabels.qaAnswerLabel.
stringValue
STRING Answer value of type string.
feedbackLabels.qaAnswerLabel.
numericValue
FLOAT Answer value of type numeric.
feedbackLabels.qaAnswerLabel.
boolValue
BOOL Answer value of type boolean.
feedbackLabels.qaAnswerLabel.
naValue
BOOL Answer value of type N/A (not applicable).
feedbackLabels.qaAnswerLabel.
score
FLOAT The score assigned to the answer.
feedbackLabels.qaAnswerLabel.
potentialScore
FLOAT The potential score assigned to the answer.
feedbackLabels.qaAnswerLabel.
normalizedScore
FLOAT The normalized score assigned to the answer.
feedbackLabels.qaAnswerLabel.
qaAnswerRationale
RECORD The rationale for the answer.
feedbackLabels.qaAnswerLabel.
qaAnswerRationale.rationale
STRING The rationale for the answer.
feedbackLabels.qaAnswerValuesLabel RECORD QaAnswerValuesLabel label.
feedbackLabels.qaAnswerValuesLabel.
answerValues
REPEATED RECORD The answer values that will override
the selected answer values for
a scorecard question.
feedbackLabels.qaAnswerValuesLabel.
answerValues.key
STRING A short string used as an identifier.
feedbackLabels.qaAnswerValuesLabel.
answerValues.stringValue
STRING Answer value of type string.
feedbackLabels.qaAnswerValuesLabel.
answerValues.numericValue
FLOAT Answer value of type numeric.
feedbackLabels.qaAnswerValuesLabel.
answerValues.boolValue
BOOL Answer value of type boolean.
feedbackLabels.qaAnswerValuesLabel.
answerValues.naValue
BOOL Answer value of type N/A (not applicable).
feedbackLabels.qaAnswerValuesLabel.
answerValues.score
FLOAT The score assigned to the answer.
feedbackLabels.qaAnswerValuesLabel.
answerValues.potentialScore
FLOAT The potential score assigned to the answer.
feedbackLabels.qaAnswerValuesLabel.
answerValues.normalizedScore
FLOAT The normalized score assigned to the answer.
feedbackLabels.qaAnswerValuesLabel.
answerValues.qaAnswerRationale
RECORD The rationale for the answer.
feedbackLabels.qaAnswerValuesLabel.
answerValues.qaAnswerRationale.
rationale
STRING The rationale for the answer.
feedbackLabels.createTimestampUtc INTEGER The timestamp when the feedback
label was created.
feedbackLabels.updateTimestampUtc INTEGER The timestamp when the feedback
label was last updated.
aaSupervisorMonitoringStatus RECORD The status of the conversation's
Agent Assist supervisor monitoring.
aaSupervisorMonitoringStatus.
monitored
BOOL Whether the conversation was monitored
by an Agent Assist supervisor.
aaSupervisorMonitoringStatus.
escalatedToSupervisor
BOOL Whether the conversation was escalated
to an Agent Assist supervisor.
aaSupervisorMonitoringStatus.
assignedSupervisor
STRING The ID of the assigned Agent Assist supervisor.
aaSupervisorMonitoringStatus.
transferredToHumanAgent
BOOL Whether the conversation was
transferred to a human agent.
discoveryAnalysisResults REPEATED RECORD The list of all discovery
results applied to the conversation.
discoveryAnalysisResults.discoveryName STRING The resource name of the Discovery this result
is from. projects/{project}/locations/{location}/
discoveryWorkspaces/{discovery_workspace}/discoveries/{discovery}
discoveryAnalysisResults.discoveryGoal STRING The Discovery question this DiscoveryResult answers.
discoveryAnalysisResults.resultDisplayName STRING The result display name.
discoveryAnalysisResults.drillDown
ParentName
STRING The resource name of the drill down parent, if there is one.
projects/{project}/locations/{location}/discoveryWorkspaces/{discovery_workspace}/discoveries/
{discovery}/revisions/{revision_id}/results/{result_id}
discoveryAnalysisResults.drillDown
ParentDiscoveryGoal
STRING The Discovery goal of the drill down parent,
if there is one.
discoveryAnalysisResults.drillDown
ParentResultDisplayName
STRING The result name of the drill down parent,
if there is one.
conversationExpiryTime TIMESTAMP Conversation expiry time.
conversationUpdateTime TIMESTAMP Conversation update time.
conversationExportTime TIMESTAMP Conversation export time.