How-to guides

• Bidirectional API

  Stream audio data and receive transcriptions or human agent suggestions.

• Enable Cloud Pub/Sub notifications

  Receive a notification each time Agent Assist completes an event.

• Enable CMEK

  Control your content encryption keys.

• Enable real-time entity extraction

  Automatically extract data that matches any Dialogflow system entity in end-user expressions.

• Export conversation data

  Export conversation messages to a Cloud Storage bucket.

• Extended streaming

  Increase the amount of time you have to send audio content to the Dialogflow API.

• Hand off a conversation

  Transfer a conversation from your Dialogflow virtual agent to a human agent.

• Implement Agent Assist using pre-built modules

  Integrate Agent Assist into your agents' console.

• Set up Speech-to-Text model adaptation

  Improve transcription quality by recognizing certain phrases more frequently than others.

• Upload conversation data

  Get started with public Agent Assist conversation data or upload your own conversation transcripts.