Features

• AI coach

  Make suggestions for how your agent responds during customer service conversations.

• Bidirectional API

  Stream audio data and receive transcriptions or human agent suggestions.

• Build your own GenAI assist

  Create a text generator and integrate it with Agent Assist.

• Extended streaming

  Increase the amount of time you have to send audio content to the Dialogflow API.

• Implement Agent Assist using pre-built modules

  Integrate Agent Assist into your agents' console.

• (Proactive) Generative knowledge assist

  Automatically answer your agent's questions based on documents you provide.

• Sentiment Analysis

  Analyze messages to determine emotional intent.

• Smart reply

  Suggest responses to your human agent based on an ongoing conversation.

• Summarization automatic evaluation

  Automatically evaluate the quality of AI generated summaries based on accuracy, completeness, and adherence.

• Summarization with custom sections

  Automatically summarize your customer service conversations.

• Transcription

  Convert streaming audio data to text in real time.