Dialogflow CX handoff
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Handoff is the process of transferring an end user conversation from a Dialogflow CX virtual agent to a human agent. When an end user asks to speak with a human agent, Dialogflow CX invokes the built in eventflow-failed-human-escalation, which activates the symbolic transition targetEND_FLOW_WITH_HUMAN_ESCALATION.
End flow
Dialogflow CX ends conversations with the END_FLOW transition, which initiates the handler call stack. When the call stack is empty, END_FLOW_WITH_HUMAN_ESCALATION ends the Dialogflow CX session and transfers the conversation to a human agent.
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