Reference documentation and code samples for the Gemini Enterprise for Customer Experience V1BETA API class Google::Cloud::Ces::V1beta::ErrorHandlingSettings::EndSessionConfig.
Configuration for ending the session in case of system errors (e.g. LLM errors).
Inherits
- Object
Extended By
- Google::Protobuf::MessageExts::ClassMethods
Includes
- Google::Protobuf::MessageExts
Methods
#escalate_session
def escalate_session() -> ::Boolean
Returns
-
(::Boolean) — Optional. Whether to escalate the session in
EndSession. If session is
escalated, [metadata in
EndSession][google.cloud.ces.v1beta.EndSession.metadata] will contain
session_escalated = true. See https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/deploy/google-telephony-platform#transfer_a_call_to_a_human_agent for details.
#escalate_session=
def escalate_session=(value) -> ::Boolean
Parameter
-
value (::Boolean) — Optional. Whether to escalate the session in
EndSession. If session is
escalated, [metadata in
EndSession][google.cloud.ces.v1beta.EndSession.metadata] will contain
session_escalated = true. See https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/deploy/google-telephony-platform#transfer_a_call_to_a_human_agent for details.
Returns
-
(::Boolean) — Optional. Whether to escalate the session in
EndSession. If session is
escalated, [metadata in
EndSession][google.cloud.ces.v1beta.EndSession.metadata] will contain
session_escalated = true. See https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/deploy/google-telephony-platform#transfer_a_call_to_a_human_agent for details.