The Freshservice connector for Gemini Enterprise lets you search, read, and perform write operations on your Freshservice tickets using natural language.
Supported actions
When the Freshservice connector is enabled, end users can use natural language commands in Gemini Enterprise to perform the following actions.
| Action | Description |
|---|---|
| Create ticket | Creates a new ticket in Freshservice. |
| Place service catalog item request | Submits a request for a service catalog item. |
Limitations
The Freshservice data store for Gemini Enterprise has the following limitations:
- When creating a new app or adding a data store to an existing one, it's recommended to associate only one data store with actions belonging to a single connector type.
- Enforcing a VPC Service Controls perimeter on existing Freshservice data stores is not supported. To enforce VPC Service Controls, you must delete and recreate the data stores. For more information on VPC Service Controls and how to use actions after enabling VPC Service Controls, see Secure your app with VPC Service Controls.
- The Freshservice data store is supported only in the
global,us, andeulocations.
What's next
- To create and configure a data store with Freshservice, see Set up a Freshservice data store.