Logging audit Customer Experience Insights

Dokumen ini menjelaskan logging audit untuk Customer Experience Insights.Layanan Google Cloud membuat log audit yang mencatat aktivitas administratif dan akses dalam resource Google Cloud Anda. Untuk informasi selengkapnya tentang Cloud Audit Logs, lihat referensi berikut:

Nama layanan

Log audit Customer Experience Insights menggunakan nama layanan contactcenterinsights.googleapis.com. Filter untuk layanan ini:

    protoPayload.serviceName="contactcenterinsights.googleapis.com"
  

Metode menurut jenis izin

Setiap izin IAM memiliki properti type, yang nilainya adalah enum yang dapat berupa salah satu dari empat nilai: ADMIN_READ, ADMIN_WRITE, DATA_READ, atau DATA_WRITE. Saat Anda memanggil metode, Customer Experience Insights akan membuat log audit yang kategorinya bergantung pada properti type izin yang diperlukan untuk menjalankan metode. Metode yang memerlukan izin IAM dengan nilai properti type DATA_READ, DATA_WRITE, atau ADMIN_READ akan menghasilkan log audit Akses Data. Metode yang memerlukan izin IAM dengan nilai properti type dari ADMIN_WRITE akan menghasilkan log audit Aktivitas Admin.

Metode API dalam daftar berikut yang ditandai dengan (LRO) adalah operasi yang berjalan lama (LRO). Metode ini biasanya menghasilkan dua entri log audit: satu saat operasi dimulai dan satu lagi saat operasi berakhir. Untuk mengetahui informasi selengkapnya, lihat Log audit untuk operasi yang berjalan lama.
Jenis izin Metode
DATA_READ google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateIssueModelStats
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateStats
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportInsightsData (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetAnalysis
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetAnalysisRule
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetConversation
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetEncryptionSpec
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetFeedbackLabel
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssue
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssueModel
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetPhraseMatcher
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetQaQuestion
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetQaScorecard
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetQaScorecardRevision
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetSettings
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetView
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListAllFeedbackLabels
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListAnalyses
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListAnalysisRules
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListConversations
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListFeedbackLabels
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssueModels
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssues
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListPhraseMatchers
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListQaQuestions
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListQaScorecardRevisions
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListQaScorecards
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListViews
google.cloud.contactcenterinsights.v1.ContactCenterInsights.QueryMetrics (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CalculateStats
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ExportInsightsData (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetAnalysis
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetAnalysisRule
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetConversation
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetEncryptionSpec
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetFeedbackLabel
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssue
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssueModel
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetPhraseMatcher
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetQaQuestion
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetQaScorecard
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetQaScorecardRevision
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetSettings
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetView
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListAllFeedbackLabels
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListAnalyses
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListAnalysisRules
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListConversations
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListFeedbackLabels
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssueModels
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssues
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListPhraseMatchers
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListQaQuestions
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListQaScorecardRevisions
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListQaScorecards
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListViews
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.QueryMetrics (LRO)
DATA_WRITE google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkAnalyzeConversations (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkDeleteConversations (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkDownloadFeedbackLabels (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkUploadFeedbackLabels (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateAnalysis (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateAnalysisRule
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateConversation
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateFeedbackLabel
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateIssueModel (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreatePhraseMatcher
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateQaQuestion
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateQaScorecard
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateQaScorecardRevision
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateView
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteAnalysis
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteAnalysisRule
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteConversation
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteFeedbackLabel
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssue
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssueModel (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeletePhraseMatcher
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteQaQuestion
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteQaScorecard
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteQaScorecardRevision
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteView
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeployIssueModel (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeployQaScorecardRevision
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportIssueModel (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ImportIssueModel (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.IngestConversations (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.InitializeEncryptionSpec (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.TuneQaScorecardRevision (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UndeployIssueModel (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UndeployQaScorecardRevision
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateAnalysisRule
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateConversation
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateFeedbackLabel
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssue
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssueModel
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdatePhraseMatcher
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateQaQuestion
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateQaScorecard
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateSettings
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateView
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UploadConversation (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkAnalyzeConversations (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkDeleteConversations (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkDownloadFeedbackLabels (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkUploadFeedbackLabels (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateAnalysis (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateAnalysisRule
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateConversation
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateFeedbackLabel
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateIssueModel (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreatePhraseMatcher
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateQaQuestion
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateQaScorecard
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateQaScorecardRevision
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateView
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteAnalysis
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteAnalysisRule
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteConversation
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteFeedbackLabel
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteIssue
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteIssueModel (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeletePhraseMatcher
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteQaQuestion
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteQaScorecard
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteQaScorecardRevision
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteView
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeployIssueModel (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeployQaScorecardRevision
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ExportIssueModel (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ImportIssueModel (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.IngestConversations (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.InitializeEncryptionSpec (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.TuneQaScorecardRevision (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UndeployIssueModel (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UndeployQaScorecardRevision
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateAnalysisRule
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateConversation
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateFeedbackLabel
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateIssue
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateIssueModel
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdatePhraseMatcher
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateQaQuestion
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateQaScorecard
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateSettings
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateView
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UploadConversation (LRO)
google.longrunning.Operations.CancelOperation

Log audit antarmuka API

Untuk mengetahui informasi tentang cara dan izin mana yang dievaluasi untuk setiap metode, lihat dokumentasi Identity and Access Management untuk Customer Experience Insights.

google.cloud.contactcenterinsights.v1.ContactCenterInsights

Log audit berikut dikaitkan dengan metode yang termasuk dalam google.cloud.contactcenterinsights.v1.ContactCenterInsights.

BulkAnalyzeConversations

BulkDeleteConversations

BulkDownloadFeedbackLabels

BulkUploadFeedbackLabels

CalculateIssueModelStats

CalculateStats

CreateAnalysis

CreateAnalysisRule

CreateConversation

CreateFeedbackLabel

CreateIssueModel

CreatePhraseMatcher

CreateQaQuestion

CreateQaScorecard

CreateQaScorecardRevision

CreateView

DeleteAnalysis

DeleteAnalysisRule

DeleteConversation

DeleteFeedbackLabel

DeleteIssue

DeleteIssueModel

DeletePhraseMatcher

DeleteQaQuestion

DeleteQaScorecard

DeleteQaScorecardRevision

DeleteView

DeployIssueModel

DeployQaScorecardRevision

ExportInsightsData

ExportIssueModel

GetAnalysis

GetAnalysisRule

GetConversation

GetEncryptionSpec

GetFeedbackLabel

GetIssue

GetIssueModel

GetPhraseMatcher

GetQaQuestion

GetQaScorecard

GetQaScorecardRevision

GetSettings

GetView

ImportIssueModel

IngestConversations

InitializeEncryptionSpec

ListAllFeedbackLabels

ListAnalyses

ListAnalysisRules

ListConversations

ListFeedbackLabels

ListIssueModels

ListIssues

ListPhraseMatchers

ListQaQuestions

ListQaScorecardRevisions

ListQaScorecards

ListViews

QueryMetrics

TuneQaScorecardRevision

UndeployIssueModel

UndeployQaScorecardRevision

UpdateAnalysisRule

UpdateConversation

UpdateFeedbackLabel

UpdateIssue

UpdateIssueModel

UpdatePhraseMatcher

UpdateQaQuestion

UpdateQaScorecard

UpdateSettings

UpdateView

UploadConversation

google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights

Log audit berikut dikaitkan dengan metode yang termasuk dalam google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.

BulkAnalyzeConversations

BulkDeleteConversations

BulkDownloadFeedbackLabels

BulkUploadFeedbackLabels

CalculateStats

CreateAnalysis

CreateAnalysisRule

CreateConversation

CreateFeedbackLabel

CreateIssueModel

CreatePhraseMatcher

CreateQaQuestion

CreateQaScorecard

CreateQaScorecardRevision

CreateView

DeleteAnalysis

DeleteAnalysisRule

DeleteConversation

DeleteFeedbackLabel

DeleteIssue

DeleteIssueModel

DeletePhraseMatcher

DeleteQaQuestion

DeleteQaScorecard

DeleteQaScorecardRevision

DeleteView

DeployIssueModel

DeployQaScorecardRevision

ExportInsightsData

ExportIssueModel

GetAnalysis

GetAnalysisRule

GetConversation

GetEncryptionSpec

GetFeedbackLabel

GetIssue

GetIssueModel

GetPhraseMatcher

GetQaQuestion

GetQaScorecard

GetQaScorecardRevision

GetSettings

GetView

ImportIssueModel

IngestConversations

InitializeEncryptionSpec

ListAllFeedbackLabels

ListAnalyses

ListAnalysisRules

ListConversations

ListFeedbackLabels

ListIssueModels

ListIssues

ListPhraseMatchers

ListQaQuestions

ListQaScorecardRevisions

ListQaScorecards

ListViews

QueryMetrics

TuneQaScorecardRevision

UndeployIssueModel

UndeployQaScorecardRevision

UpdateAnalysisRule

UpdateConversation

UpdateFeedbackLabel

UpdateIssue

UpdateIssueModel

UpdatePhraseMatcher

UpdateQaQuestion

UpdateQaScorecard

UpdateSettings

UpdateView

UploadConversation

google.longrunning.Operations

Log audit berikut dikaitkan dengan metode yang termasuk dalam google.longrunning.Operations.

CancelOperation

  • Metode: google.longrunning.Operations.CancelOperation
  • Jenis log audit: Akses data
  • Izin:
    • contactcenterinsights.authorizedOperations.cancel - DATA_WRITE
    • contactcenterinsights.operations.cancel - DATA_WRITE
  • Metodenya adalah operasi streaming atau yang berjalan lama: Tidak.
  • Filter metode ini: protoPayload.methodName="google.longrunning.Operations.CancelOperation"

Metode yang tidak menghasilkan log audit

Metode mungkin tidak menghasilkan log audit karena satu atau beberapa alasan berikut:

  • Ini adalah metode bervolume tinggi yang melibatkan biaya pembuatan dan penyimpanan log yang signifikan.
  • Nilai auditnya rendah.
  • Audit atau log platform lain sudah menyediakan cakupan metode.

Metode berikut tidak menghasilkan log audit:

  • google.longrunning.Operations.GetOperation
  • google.longrunning.Operations.ListOperations