Troubleshooting Gemini in Looker issues

Preview

This product or feature is subject to the "Pre-GA Offerings Terms" in the General Service Terms section of the Service Specific Terms. Pre-GA products and features are available "as is" and might have limited support. For more information, see the launch stage descriptions.

Note: Gemini in Looker features are available at no additional cost during Preview for a limited time only. At the end of this Preview period, you may be required to purchase Gemini in Looker features for an additional fee.

Gemini in Looker represents a series of features in the Gemini for Google Cloud portfolio that provides generative AI-powered assistance to help you analyze and gain valuable insights from your data.

Learn how and when Gemini for Google Cloud uses your data.

This page describes the following topics as they relate to Gemini in Looker features in Looker Studio:

• Known limitations, troubleshooting, and tips for writing better prompts for each task that is supported by Gemini in Looker
• Troubleshooting that is related to Gemini in Looker enablement
• How to submit in-product feedback about Gemini in Looker tasks
• How to get support
• Related resources

Troubleshooting resources

As an early-stage technology, Gemini for Google Cloud products can generate output that seems plausible but is factually incorrect. We recommend that you validate all output from Gemini for Google Cloud products before you use it. For more information, see Gemini for Google Cloud and responsible AI.

Gemini in Looker resources and troubleshooting

Task performed with Gemini assistance	Limitations of Gemini assistance	Troubleshooting Gemini in Looker tasks	Sample Gemini prompts
Query data in natural language with Conversational Analytics	Limitations on visualizations Data source-specific limitations Supported questions	User and platform requirements Supported data sources Setting up a data source Writing effective prompts
Create calculated fields	Limitations on calculated field creation	User and platform requirements Query result errors	Sample prompts
Add Looker Studio content to Google Slides	Limitations on adding Looker Studio content to Slides	User and platform requirements Common error messages and possible solutions

Gemini in Looker enablement troubleshooting

Enablement documentation	Platform requirements to enable Gemini in Looker	Permissions required to enable Gemini in Looker	Troubleshooting
Enable and disable Gemini in Looker	Looker Studio Pro subscription	For a standard self-service subscription: a role that contains the lookerstudio.pro.manage IAM permission for the Google Cloud project that you use for your Looker Studio Pro subscription. For a whole organization, active user (MAU) subscription: a role that contains the Manage Looker Studio Settings Workspace privilege, which is included in the Workspace Services Admin and the Workspace Super Admin roles.	Make sure that the Trusted Testers settings are enabled. Gemini in Looker supports English-language prompts and responses only.

How to submit in-product feedback

Submit in-product feedback to rate the quality and accuracy of Gemini in Looker previews.

You can submit in-product feedback about each Gemini in Looker task by using the thumb_up thumbs-up and thumb_down thumbs-down icons.

How to get support

Reach out to Support if you encounter any of the following issues:

• Gemini in Looker features are slow to respond or generate content.
• Gemini in Looker features return blank or empty responses.
• The instance, report, or chart returns a timeout error.
• The instance or page returns an internal server error.

Be sure to include a clear description of the problem and the expected behavior, the steps that you took prior to encountering the issue, and any additional relevant details.

For details on how to contact Support, see the documentation for your Looker platform type:

• Looker Studio Pro
• Users of no-cost Looker Studio can report issues in the Looker Studio Community

Related resources

• Write better prompts for Gemini for Google Cloud
• Gemini for Google Cloud limitations