Overview

The PagerDuty connector for Gemini Enterprise lets you perform insert, delete, update, and read operations on PagerDuty datasets.

Supported actions

When the PagerDuty connector is enabled, the end user can use natural language commands in Gemini Enterprise to perform the following actions.

Action Description
Create incident Create an incident synchronously without a corresponding event from a monitoring service.
Update incident Acknowledge, resolve, escalate, or reassign an incident.
Add note to incident Add a note to an incident's timeline.
Create service Create a new service.
Update service Update an existing service.
Create user Create a new user account in PagerDuty.
Update user Update an existing user's details.
Create on-call override Create an override for a specific user covering a specified time range on a schedule.
Search Search for incidents, services, users, schedules, and escalation policies.
List on-call entries List the on-call entries during a given time range.
List log entries Get the full timeline of an incident.

Required permissions

To enable Gemini Enterprise to perform federated search using the PagerDuty data store, you need to enable the following scopes:

Scope Purpose
read Grants read access to PagerDuty resources like incidents, services, and users.
write Grants write access to PagerDuty resources, allowing creation and modification of incidents, services, and users.

For information on how to configure these scopes, see Set redirect URL and scopes.

Limitations

This section outlines known issues and limitations that can affect your use of the PagerDuty data store.

  • When creating a new app or adding a data store to an existing one, it's recommended to associate only one data store with actions belonging to a single connector type.
  • Enforcing a VPC Service Controls perimeter on existing PagerDuty data stores is not supported. To enforce VPC Service Controls, you must delete and recreate the data stores. For more information on VPC Service Controls and how to use actions after enabling VPC Service Controls, see Secure your app with VPC Service Controls.
  • The PagerDuty data store is supported only in the global, us, and eu locations.

What's next