public sealed class Case : IMessage<Case>, IEquatable<Case>, IDeepCloneable<Case>, IBufferMessage, IMessageReference documentation and code samples for the Google Cloud Support v2beta API class Case.
A Case is an object that contains the details of a support case. It contains fields for the time it was created, its priority, its classification, and more. Cases can also have comments and attachments that get added over time.
A case is parented by a Google Cloud organization or project.
Organizations are identified by a number, so the name of a case parented by an organization would look like this:
organizations/123/cases/456
Projects have two unique identifiers, an ID and a number, and they look like this:
projects/abc/cases/456
projects/123/cases/456
You can use either of them when calling the API. To learn more about project identifiers, see AIP-2510.
Namespace
Google.Cloud.Support.V2BetaAssembly
Google.Cloud.Support.V2Beta.dll
Constructors
Case()
public Case()Case(Case)
public Case(Case other)| Parameter | |
|---|---|
| Name | Description |
other |
Case |
Properties
CaseName
public CaseName CaseName { get; set; }| Property Value | |
|---|---|
| Type | Description |
CaseName |
|
Classification
public CaseClassification Classification { get; set; }The issue classification applicable to this case.
| Property Value | |
|---|---|
| Type | Description |
CaseClassification |
|
ContactEmail
public string ContactEmail { get; set; }A user-supplied email address to send case update notifications for. This should only be used in BYOID flows, where we cannot infer the user's email address directly from their EUCs.
| Property Value | |
|---|---|
| Type | Description |
string |
|
CreateTime
public Timestamp CreateTime { get; set; }Output only. The time this case was created.
| Property Value | |
|---|---|
| Type | Description |
Timestamp |
|
Creator
public Actor Creator { get; set; }The user who created the case.
Note: The name and email will be obfuscated if the case was created by Google Support.
| Property Value | |
|---|---|
| Type | Description |
Actor |
|
Description
public string Description { get; set; }A broad description of the issue.
| Property Value | |
|---|---|
| Type | Description |
string |
|
DisplayName
public string DisplayName { get; set; }The short summary of the issue reported in this case.
| Property Value | |
|---|---|
| Type | Description |
string |
|
Escalated
public bool Escalated { get; set; }Whether the case is currently escalated.
| Property Value | |
|---|---|
| Type | Description |
bool |
|
LanguageCode
public string LanguageCode { get; set; }The language the user has requested to receive support in. This should be a
BCP 47 language code (e.g., "en", "zh-CN", "zh-TW", "ja", "ko").
If no language or an unsupported language is specified, this field defaults
to English (en).
Language selection during case creation may affect your available support options. For a list of supported languages and their support working hours, see: https://cloud.google.com/support/docs/language-working-hours
| Property Value | |
|---|---|
| Type | Description |
string |
|
Name
public string Name { get; set; }Identifier. The resource name for the case.
| Property Value | |
|---|---|
| Type | Description |
string |
|
Priority
public Case.Types.Priority Priority { get; set; }The priority of this case.
| Property Value | |
|---|---|
| Type | Description |
CaseTypesPriority |
|
State
public Case.Types.State State { get; set; }Output only. The current status of the support case.
| Property Value | |
|---|---|
| Type | Description |
CaseTypesState |
|
SubscriberEmailAddresses
public RepeatedField<string> SubscriberEmailAddresses { get; }The email addresses to receive updates on this case.
| Property Value | |
|---|---|
| Type | Description |
RepeatedFieldstring |
|
TestCase
public bool TestCase { get; set; }Whether this case was created for internal API testing and should not be acted on by the support team.
| Property Value | |
|---|---|
| Type | Description |
bool |
|
TimeZone
public string TimeZone { get; set; }The timezone of the user who created the support case. It should be in a format IANA recognizes: https://www.iana.org/time-zones. There is no additional validation done by the API.
| Property Value | |
|---|---|
| Type | Description |
string |
|
UpdateTime
public Timestamp UpdateTime { get; set; }Output only. The time this case was last updated.
| Property Value | |
|---|---|
| Type | Description |
Timestamp |
|