Customer Experience Insights
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Customer Experience Insights helps users detect and visualize patterns in
their contact center data. Understanding conversational data drives business value, improves operational efficiency, and provides a voice for customer feedback.
You can import your raw contact center interaction data into
CX Insights to:
Run machine learning analytics to gain additional information such as agent and caller sentiment, entity identification, and call topics.
Automatically identify interesting interactions in need of further review.
Review a conversation with audio playback, transcript synchronization, and analytics annotations.
Export your data to BigQuery for custom analysis or visualization in Looker.
CX Insights seamlessly integrates with all other Gemini Enterprise for Customer Experience products, allowing you to import conversations from Conversational Agents and Agent Assist.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-07-09 UTC."],[],[]]
