The silence analysis feature detects and measures periods of silence longer than five seconds during voice calls between a human agent and an end user. This feature reports the silence measurement as a percentage of the overall conversation. You can configure silence analysis with analysis rules.
Silence analysis
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2026-04-22 UTC.