Playbook-based, prebuilt agents

Playbook-based, prebuilt agents are a collection of ready-to-use agents built using playbooks for common tasks and scenarios. They can be used to accelerate development for new agents.

For agents that require integrations with external services, you must modify the configuration of the tools to integrate with the appropriate endpoints.

Import a prebuilt agent

To import a prebuilt agent to your project:

Generative AI App Builder

1. Follow the Dialogflow CX setup instructions.
2. Go to the https://console.cloud.google.com/gen-app-builder/.
3. Select your project.
4. If you have not already activated the API, read and agree to the Terms of Service, and then click Continue and activate the API.
5. Click Create a New App or New App.
6. Select Agent.
7. Provide a name for your generative playbook.
8. Click the Prebuilts icon in the sidebar menu.
9. Click the playbook of interest and click Import as agent.
10. Edit the display name, select a location for the playbook, and click Create.
11. Refer to the agent-specific documentation to determine if additional setup for integrations is needed.
12. Test and customize the agent.

Dialogflow CX

1. Go to the Dialogflow CX console.
2. Select your project.
3. Select your agent or create a new agent.
4. Click Shared resources in the sidebar menu.
5. Click Prebuilt in the Templates section.
6. Select the Agents tab.
7. Click the agent of interest, then click Import as agent.
8. Edit the display name, select a location for the agent, and click Create.
9. Refer to the agent-specific documentation to determine if additional setup for integrations is needed.
10. Test and customize the agent.

Customizations and settings

Customize the playbook and improve settings by following these steps:

1. Edit the playbooks in the imported playbook to meet your business needs.
2. Test the agent using the simulator.
3. Test your agent over chat using Dialogflow Messenger.