Customer Experience Agent Studio provides data residency (DRZ) to keep your data-at-rest physically within a specified geographical region or location. When you specify a region, your data-at-rest is not stored outside that region. Pricing is the same for all regions.
Specifying a region is particularly helpful in the following use cases:
- Your system has regulatory or policy requirements that govern where your data must reside.
- Your network latencies might be improved when the data is in the same region as your customers.
Available regions
| Region ID | Description |
|---|---|
us |
Multi-region data centers in the United States. |
eu |
Multi-region data centers in the European Union. Agent data in the EU multi-region is not stored in the EUROPE-WEST2 (London) or EUROPE-WEST6 (Zürich) regions. |
Available features for regional serving
All features are available in all supported regions.
Data-at-rest
All Customer Experience Agent Studio developer user and end-user data is included in data-at-rest. For example:
- Callback Code
- Tool Code and Configurations
- Agent Instructions and Prompts
- Application Variables
- Conversation History
Specify a region using the API
To use regionalization you must specify a region for every API request.
Required fields:
- Provide the region ID for the
locationURL path or resource parameter.
Cloud Logging
See the Cloud Logging documentation to control the region where your logs are stored.