Customer Experience Agent Studio (CX Agent Studio) is a minimal code conversational agent builder. It uses AI and an agent builder user interface to guide users through the process of creating agent applications. It also uses AI to have controlled conversations with end-users at runtime.
CX Agent Studio is built on the Agent Development Kit and provides many simplifications, features, and customizations on top of ADK that are tailored for enterprise use cases. CX Agent Studio brings the power of ADK to a broader audience without requiring coding expertise.
CX Agent Studio represents the evolution of Dialogflow CX with the following advantages:
- AI-Augmented building, optimization, and evaluation to accelerate development and improve quality.
- Simple, intuitive visual builder that empowers non-technical teams and agent architects.
- Solves the "last mile" problem by handling infrastructure, enterprise integrations, security, and operational complexities out-of-the-box.
- Maintains natural conversational flow during backend tool calls (truly async), eliminating awkward silences for the user.
- Ultra-low latency voice interactions through a bi-directional streaming architecture, optimized for natural-sounding conversations.
- Integrated collaboration and versioning tools offers in-platform features for team development, including granular changelogs, one-click rollbacks, and conflict warnings.
Legacy conversational agents
If you're looking for the documentation for legacy conversational agents, see: