Mengaktifkan notifikasi Pub/Sub untuk peristiwa Insight Percakapan

Dengan mengaktifkan notifikasi Pub/Sub, Anda dapat menerima notifikasi setiap kali peristiwa CX Insights selesai. Anda dapat mengonfigurasi CX Insights untuk mengirim notifikasi untuk semua peristiwa atau hanya peristiwa tertentu. Untuk mempelajari lebih lanjut peristiwa yang dapat memicu notifikasi Pub/Sub, lihat dokumentasi referensi.

Prasyarat

  1. Ikuti petunjuk untuk membuat topik Pub/Sub dan langganan pull.

Mengaktifkan notifikasi Pub/Sub

Anda dapat mengonfigurasi CX Insights untuk mengirim notifikasi hanya untuk peristiwa tertentu atau untuk semua peristiwa. Contoh kode berikut mengonfigurasi CX Insights untuk hanya mengirim notifikasi setiap kali percakapan atau analisis dibuat.

REST

Sebelum menggunakan salah satu data permintaan, lakukan penggantian berikut:

  • PROJECT_ID: Google Cloud Project ID Anda.
  • TOPIC_ID: ID untuk topik notifikasi (misalnya, beri tahu setiap kali percakapan dibuat). Setiap topik notifikasi harus memiliki ID unik.

Metode HTTP dan URL: 

PATCH https://contactcenterinsights.googleapis.com/v1/projects/PROJECT_ID/locations/us-central1/settings?updateMask=pubsub_notification_settings

Meminta isi JSON: 

{
  "pubsub_notification_settings": {
    "create-conversation": "projects/PROJECT_ID/topics/TOPIC_ID_1",
    "create-analysis": "projects/PROJECT_ID/topics/TOPIC_ID_2"
  },
}

Untuk mengirim permintaan Anda, perluas salah satu opsi berikut:

Anda akan melihat respons JSON seperti berikut:

{
  "name": "projects/PROJECT_ID/locations/us-central1/settings",
  "createTime": "2021-01-20T10:10:10.123000Z",
  "updateTime": "2021-01-20T11:11:11.456000Z",
  "pubsubNotificationSettings": {
    "create-conversation": "projects/PROJECT_ID/topics/TOPIC_ID_1",
    "create-analysis": "projects/PROJECT_ID/topics/TOPIC_ID_2"
  }
}

Python

Untuk melakukan autentikasi ke CX Insights, siapkan Kredensial Default Aplikasi. Untuk mengetahui informasi selengkapnya, lihat Menyiapkan autentikasi untuk lingkungan pengembangan lokal. 

from google.api_core import protobuf_helpers
from google.cloud import contact_center_insights_v1


def enable_pubsub_notifications(
    project_id: str, topic_create_conversation: str, topic_create_analysis: str
) -> None:
    """Enables Cloud Pub/Sub notifications for specified events.

    Args:
        project_id:
            The project identifier. For example, 'my-project'.
        topic_create_conversation:
            The Cloud Pub/Sub topic to notify of conversation creation events.
            Format is 'projects/{project_id}/topics/{topic_id}'.
            For example, 'projects/my-project/topics/my-topic'.
        topic_create_analysis:
            The Cloud Pub/Sub topic to notify of analysis creation events.
            Format is 'projects/{project_id}/topics/{topic_id}'.
            For example, 'projects/my-project/topics/my-topic'.

    Returns:
        None.
    """
    # Construct a settings resource.
    settings = contact_center_insights_v1.Settings()
    settings.name = (
        contact_center_insights_v1.ContactCenterInsightsClient.settings_path(
            project_id, "us-central1"
        )
    )
    settings.pubsub_notification_settings = {
        "create-conversation": topic_create_conversation,
        "create-analysis": topic_create_analysis,
    }

    update_mask = protobuf_helpers.field_mask(None, type(settings).pb(settings))

    # Call the Insights client to enable Pub/Sub notifications.
    insights_client = contact_center_insights_v1.ContactCenterInsightsClient()
    insights_client.update_settings(settings=settings, update_mask=update_mask)
    print("Enabled Pub/Sub notifications")

Java

Untuk melakukan autentikasi ke CX Insights, siapkan Kredensial Default Aplikasi. Untuk mengetahui informasi selengkapnya, lihat Menyiapkan autentikasi untuk lingkungan pengembangan lokal. 


import com.google.cloud.contactcenterinsights.v1.ContactCenterInsightsClient;
import com.google.cloud.contactcenterinsights.v1.Settings;
import com.google.cloud.contactcenterinsights.v1.SettingsName;
import com.google.protobuf.FieldMask;
import java.io.IOException;

public class EnablePubSubNotifications {

  public static void main(String[] args) throws IOException {
    // TODO(developer): Replace these variables before running the sample.
    String projectId = "my_project_id";
    String topicCreateConversation = "projects/my_project_id/topics/my_topic_id";
    String topicCreateAnalysis = "projects/my_project_id/topics/my_other_topic_id";

    enablePubSubNotifications(projectId, topicCreateConversation, topicCreateAnalysis);
  }

  public static void enablePubSubNotifications(
      String projectId, String topicCreateConversation, String topicCreateAnalysis)
      throws IOException {
    // Initialize client that will be used to send requests. This client only needs to be created
    // once, and can be reused for multiple requests. After completing all of your requests, call
    // the "close" method on the client to safely clean up any remaining background resources.
    try (ContactCenterInsightsClient client = ContactCenterInsightsClient.create()) {
      // Construct a settings resource.
      SettingsName name = SettingsName.of(projectId, "us-central1");
      Settings settings =
          Settings.newBuilder()
              .setName(name.toString())
              .putPubsubNotificationSettings("create-conversation", topicCreateConversation)
              .putPubsubNotificationSettings("create-analysis", topicCreateAnalysis)
              .build();

      // Construct an update mask.
      FieldMask updateMask =
          FieldMask.newBuilder().addPaths("pubsub_notification_settings").build();

      // Call the Insights client to enable Pub/Sub notifications.
      Settings response = client.updateSettings(settings, updateMask);
      System.out.printf("Enabled Pub/Sub notifications");
    }
  }
}

Node.js

Untuk melakukan autentikasi ke CX Insights, siapkan Kredensial Default Aplikasi. Untuk mengetahui informasi selengkapnya, lihat Menyiapkan autentikasi untuk lingkungan pengembangan lokal. 

/**
 * TODO(developer): Uncomment these variables before running the sample.
 */
// const projectId = 'my_project_id';
// const topicCreateConversation = 'projects/my_project_id/topics/my_topic_id';
// const topicCreateAnalysis = 'projects/my_project_id/topics/my_other_topic_id';

// Imports the Contact Center Insights client.
const {
  ContactCenterInsightsClient,
} = require('@google-cloud/contact-center-insights');

// Instantiates a client.
const client = new ContactCenterInsightsClient();

async function enablePubSubNotifications() {
  const [settings] = await client.updateSettings({
    settings: {
      name: client.settingsPath(projectId, 'us-central1'),
      pubsubNotificationSettings: {
        'create-conversation': topicCreateConversation,
        'create-analysis': topicCreateAnalysis,
      },
    },
    updateMask: {
      paths: ['pubsub_notification_settings'],
    },
  });
  console.info(`Enabled Pub/Sub notifications for ${settings.name}`);
}
enablePubSubNotifications();

Konten pesan Pub/Sub

Konten pesan Pub/Sub bergantung pada peristiwa yang memicu notifikasi Pub/Sub tersebut.

Pemicu Data Pesan Atribut Pesan
create-analysis Operasi yang berjalan lama yang responsnya berupa analisis {"operation_name": "projects/{project}/locations/{location}/operations/{operation}"}
create-conversation Percakapan {"conversation_name": "projects/{project}/locations/{location}/conversations/{conversation}"}
export-insights-data Operasi yang berjalan lama yang responsnya kosong {"operation_name": "projects/{project}/locations/{location}/operations/{operation}"}
ingest-conversations Operasi yang berjalan lama yang responsnya kosong {"operation_name": "projects/{project}/locations/{location}/operations/{operation}"}
update-conversation Percakapan {"conversation_name": "projects/{project}/locations/{location}/conversations/{conversation}"}
upload-conversation Operasi yang berjalan lama yang responsnya kosong {"operation_name": "projects/{project}/locations/{location}/operations/{operation}"}