View feedback in the Google Cloud console

This page describes how to view received end-user feedback in the Google Cloud console.

Before you begin

To view feedback entries in the Google Cloud console, make sure of the following:

  • Your Agent Runtime instance has tracing enabled.
  • Your agent is configured to use OpenTelemetry (OTel) to generate trace spans and handle trace context propagation. The console UI maps feedback entries to traces using the OpenTelemetry-generated span attribute gcp.vertex.agent.event_id.

View feedback

The Feedback service is integrated with the Traces tab in the Google Cloud console. In the Traces tab, you can view and filter traces that have feedback attached in both the Sessions view and Traces view tabs.

To view feedback entries for your agent:

  1. In the Google Cloud console, navigate to the Agent Platform > Agents page.
  2. In the left navigation menu, select Deployments.

  3. Select your agent.

    Go to Deployments

    Agent Engine instances that are part of the selected project appear in the list. You can use the Filter field to filter the list by your specified column.

  4. Click the name of your Agent Engine instance.

  5. Click the Traces tab. Use the Sessions view or Traces view to find traces with feedback:

    • Sessions view:
      1. Filter the sessions list by the Feedback column.
      2. Click the session you want to view to display its list of traces.
      3. Select a trace ID that displays a feedback icon badge.
    • Traces view:
      1. Click the Traces view tab.
      2. Filter the traces list by the Feedback column.
      3. Select a trace ID that displays a feedback icon badge.

  6. In the trace details pane, click the Feedback tab to view the feedback details, such as the feedback type, comments, labels, ID, and creation time.

UI limitations

  • Event ID requirements: The UI only supports tracking and mapping feedback entries that use the OpenTelemetry-generated UUID (gcp.vertex.agent.event_id) fetched from the trace spans.
  • Duplicate submissions: If multiple feedback entries are submitted with the same session_id and event_id combination, the console UI only displays the last received feedback entry.

Cloud Trace integration

When a user submits feedback, the Feedback service exports telemetry spans to Cloud Trace. To locate user feedback alongside reasoning engine execution events, search and filter these exported spans by their attributes. For details on how to find and view these traces, see the Set up tracing guide.

Because traces are immutable, deleting or updating a feedback entry does not affect previously exported traces.

Each feedback telemetry trace contains a span named gcp.vertex.agent.feedback with the following resource and span attributes:

Attribute Attribute type Description
gcp.project_id Resource Project ID of a Google Cloud console project.
cloud.resource.id Resource ID of the reasoning engine instance.
gcp.vertex.agent.feedback.type Span Feedback type (THUMBS_UP, THUMBS_DOWN, or FEEDBACK_TYPE_UNSPECIFIED).
gen_ai.conversation_id Span Session ID associated with the interaction.
gcp.vertex.agent.event_id Span Event ID associated with the specific conversation turn.
gcp.vertex.agent.feedback.entry.name Span Resource path of the created feedback entry.
gcp.vertex.agent.feedback.labels Span Optional. List of feedback labels.

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