Dialogflow CX provides several built-in integrations with other conversation platforms. These integrations provide a user interface to the end-user, and they call the API for you. All you need to do is build your agent and optionally implement a webhook service. Each integration handles interactions in a platform-specific way, so see the specific integration documentation for details.
There are several types of Dialogflow CX integrations. For information about each type, see the following sections.
Partner telephony integrations
Google partners create these telephony integrations in collaboration with Google. Google provides no support for these integrations. Contact the integration owner for support. These integrations require you to enable them from Dialogflow CX, followed by configuration steps required by the partner.
You can use the following integrations from Google partners:
Dialogflow CX built-in integrations
These integrations are fully supported by Dialogflow CX and are configured with the Dialogflow CX console.
The following integrations are available:
- Dialogflow CX Phone Gateway
- Dialogflow CX Messenger
- Messenger from Meta
- Workplace from Meta
- LINE
- Slack
- Google Chat
Google-contributed open source integrations
These open source integrations were contributed by Google. You can fork, modify, and publish your own integrations.
The following integrations are available:
- Azure Bot Service and Microsoft Teams
- Discord
- Google Chat
- ServiceNow
- Slack
- Spark
- Telegram
- Twilio
- Viber
Avatar integrations
Dialogflow CX supports these avatar integrations:
Independent integrations
These integrations are not built-in and are created by other organizations and individuals. You can also create a custom integration using the Dialogflow CX API. Google provides no support for these integrations. Contact the integration owner for support.