If you have an existing Dialogflow CX agent, you can upgrade this agent to a hybrid agent, which combines the power of precise conversation controls (such as flows, parameters, intents, conditions, and transitions) with data store handler generative features.
When you upgrade, you can delete or disable intent routes for certain conversation scenarios because data store handlers manage them more easily.
Recommended scenarios
The following scenarios are recommended for data store handlers:
- Questions that can be answered by your organization's documents or website.
- FAQs that don't require database lookups.
The following scenarios are not recommended for data store handlers:
- Content that doesn't have answers to chosen questions.
- Questions that require database lookups or server requests.
- Scenarios that require data redaction.
- Scenarios that require deterministic agent responses.
Input evaluation order
Dialogflow CX evaluates end-user input for hybrid agents in the following order:
- Parameter input while form filling.
- Intent matches for routes in scope.
- Data store handler with FAQ data store content.
- Data store handler with unstructured data store content.