Work with Contact Center data
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The CX Insights Accelerator lets you work with Contact Center data in
your Cloud Data Fusion instance. It's an out-of-the-box approach to
importing and exporting large amounts of data in Customer Experience Insights with a
Cloud Data Fusion pipeline.
The Accelerator is useful in the following use cases:
Importing a large volume of historical data into CX Insights for
analysis.
Scheduling frequent data exports out of CX Insights and into BigQuery for real-time updates.
Scheduling frequent data imports for conversation data that must be loaded
into CX Insights.
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