Mendapatkan operasi yang berjalan lama

Beberapa metode menampilkan operasi yang berjalan lama. Metode yang berjalan lama bersifat asinkron, dan operasi mungkin tidak diselesaikan saat metode menampilkan respons. Anda dapat melakukan polling operasi untuk memeriksa statusnya.

Mendapatkan status operasi

Berikut ini cara memeriksa status operasi dengan memanggil metode get pada resource Operation.

REST

Lihat endpoint API operations:get untuk mengetahui detail selengkapnya. Setelah operasi selesai, nilai state SUCCESSFUL akan ditampilkan. Contoh berikut menunjukkan output JSON yang diharapkan saat operasi CreateIssueModel telah selesai. Output Anda mungkin bervariasi, bergantung pada API yang menghasilkan operasi.

Sebelum menggunakan salah satu data permintaan, lakukan penggantian berikut:

  • PROJECT_ID: Google Cloud Project ID Anda.
  • OPERATION_ID: ID percakapan yang ingin Anda analisis. Nilai ini ditampilkan saat Anda membuat analisis.

Metode HTTP dan URL: 

GET https://contactcenterinsights.googleapis.com/v1/projects/PROJECT_ID/locations/us-central1/operations/OPERATION_ID

Untuk mengirim permintaan Anda, perluas salah satu opsi berikut:

Anda akan melihat respons JSON seperti berikut:

{
  "name": "projects/PROJECT_ID/locations/us-central1/operations/OPERATION_ID",
  "metadata": {
    "@type": "type.googleapis.com/google.cloud.contactcenterinsights.v1.CreateIssueModelMetadata",
    "createTime": "2021-01-20T10:10:10.123000Z",
    "endTime": "2021-01-20T11:11:11.456000Z",
    "request": {
      "parent": "projects/PROJECT_ID/locations/us-central1",
      "issueModel": {
        "displayName": "MODEL_NAME",
        "inputDataConfig": {
          "medium": "CHAT",
          "trainingConversationsCount": "12000",
          "filter": "medium=\"CHAT\""
        }
      }
    }
  },
  "done": true,
  "response": {
    "@type": "type.googleapis.com/google.cloud.contactcenterinsights.v1.IssueModel",
    "name": "projects/PROJECT_ID/locations/us-central1/issueModels/ISSUE_MODEL_ID",
    "displayName": "my-model",
    "createTime": "2021-01-20T11:11:11.456000Z",
    "state": "UNDEPLOYED",
    "inputDataConfig": {
      "medium": "CHAT",
      "trainingConversationsCount": "12000",
      "filter": "medium=\"CHAT\""
    },
    "trainingStats": {
      "analyzedConversationsCount": "8000",
      "issueStats": {
        "projects/PROJECT_ID/locations/us-central1/issueModels/ISSUE_MODEL_ID/issues/123000": {
          "issue": "projects/$PROJECT/locations/us-central1/issueModels/ISSUE_MODEL_ID/issues/123000",
          "labeledConversationsCount": "10"
        },
        "projects/PROJECT_ID/locations/us-central1/issueModels/ISSUE_MODEL_ID/issues/456000": {
          "issue": "projects/$PROJECT/locations/us-central1/issueModels/ISSUE_MODEL_IDL/issues/456000",
          "labeledConversationsCount": "20"
        },
        ...
      }
    }
  }
}

Python

Untuk melakukan autentikasi ke CX Insights, siapkan Kredensial Default Aplikasi. Untuk mengetahui informasi selengkapnya, lihat Menyiapkan autentikasi untuk lingkungan pengembangan lokal. 

from google.cloud import contact_center_insights_v1
from google.longrunning import operations_pb2


def get_operation(operation_name: str) -> operations_pb2.Operation:
    """Gets an operation.

    Args:
        operation_name:
            The operation name.
            Format is 'projects/{project_id}/locations/{location_id}/operations/{operation_id}'.
            For example, 'projects/my-project/locations/us-central1/operations/123456789'.

    Returns:
        An operation.
    """
    # Construct an Insights client that will authenticate via Application Default Credentials.
    # See authentication details at https://cloud.google.com/docs/authentication/production.
    insights_client = contact_center_insights_v1.ContactCenterInsightsClient()

    # Call the Insights client to get the operation.
    operation = insights_client.transport.operations_client.get_operation(
        operation_name
    )
    if operation.done:
        print("Operation is done")
    else:
        print("Operation is in progress")

Java

Untuk melakukan autentikasi ke CX Insights, siapkan Kredensial Default Aplikasi. Untuk mengetahui informasi selengkapnya, lihat Menyiapkan autentikasi untuk lingkungan pengembangan lokal. 


import com.google.cloud.contactcenterinsights.v1.ContactCenterInsightsClient;
import com.google.longrunning.Operation;
import com.google.longrunning.OperationsClient;
import java.io.IOException;

public class GetOperation {

  public static void main(String[] args) throws IOException {
    // TODO(developer): Replace this variable before running the sample.
    String operationName = "projects/my_project_id/locations/us-central1/operations/12345";

    getOperation(operationName);
  }

  public static Operation getOperation(String operationName) throws IOException {
    // Initialize client that will be used to send requests. This client only needs to be created
    // once, and can be reused for multiple requests. After completing all of your requests, call
    // the "close" method on the client to safely clean up any remaining background resources.
    try (ContactCenterInsightsClient client = ContactCenterInsightsClient.create()) {
      OperationsClient operationsClient = client.getOperationsClient();
      Operation operation = operationsClient.getOperation(operationName);

      System.out.printf("Got operation %s%n", operation.getName());
      return operation;
    }
  }
}

Node.js

Untuk melakukan autentikasi ke CX Insights, siapkan Kredensial Default Aplikasi. Untuk mengetahui informasi selengkapnya, lihat Menyiapkan autentikasi untuk lingkungan pengembangan lokal. 

/**
 * TODO(developer): Uncomment this variable before running the sample.
 */
// const operationName = 'projects/my_project_id/locations/us-central1/operations/my_operation_id';

// Imports the Contact Center Insights client.
const {
  ContactCenterInsightsClient,
} = require('@google-cloud/contact-center-insights');

// Instantiates a client.
const client = new ContactCenterInsightsClient();

async function getOperation() {
  const [operation] = await client.operationsClient.getOperation({
    name: operationName,
  });
  console.info(`Got operation ${operation.name}.`);
}
getOperation();