Contact Center AI Platform (CCAI Platform) tersedia di seluruh dunia, kecuali beberapa lokasi yang tidak didukung karena alasan peraturan.
Telefoni
Dua opsi berikut untuk layanan telepon tersedia menggunakan CCAI Platform:
CCAI Platform terkelola: Layanan telepon dan nomor telepon disediakan dan dikelola oleh Google Cloud.
Membawa operator Anda sendiri (BYOC): Anda dapat menggunakan CCAI Platform dengan nomor telepon dan operator telepon pilihan Anda.
Telefoni CCAI Platform tersedia di lokasi berikut:
| Negara | Google Cloud terkelola | Membawa operator Anda sendiri (BYOC) |
|---|---|---|
| Australia | ✔ | |
| Austria | ✔ | ✔ |
| Belgia | ✔ | ✔ |
| Brasil | ✔ | |
| Kanada | ✔ | ✔ |
| Kolombia | ✔ | ✔ |
| Prancis | ✔ | ✔ |
| Jerman | ✔ | ✔ |
| Indonesia | ✔ | |
| Irlandia | ✔ | ✔ |
| Italia | ✔ | ✔ |
| Jepang | ✔ | ✔ |
| Meksiko | ✔ | ✔ |
| Belanda | ✔ | ✔ |
| Selandia Baru | ✔ | |
| Portugal | ✔ | ✔ |
| Korea Selatan | ✔ | |
| Spanyol | ✔ | ✔ |
| Swedia | ✔ | ✔ |
| Swiss | ✔ | ✔ |
| Turki | ✔ | |
| Inggris Raya | ✔ | ✔ |
| Amerika Serikat | ✔ | ✔ |
Google Cloud regions
CCAI Platform dapat di-deploy di region berikut Google Cloud . Untuk mengetahui informasi selengkapnya tentang region, lihat Geografi dan region.
| Region cloud | Lokasi | CCaaS | Pelaporan lanjutan |
|---|---|---|---|
| Amerika | northamerica-northeast1 (Montréal) | ✔ | ✔ |
| Amerika | northamerica-northeast2 (Toronto) | ✔ | |
| Amerika | us-central1 (Iowa) | ✔ | ✔ |
| Amerika | us-east1 (South Carolina) | ✔ | ✔ |
| Amerika | us-east4 (Virginia) | ✔ | |
| Amerika | us-west1 (Oregon) | ✔ | ✔ |
| Amerika | southamerica-east1 (Sao Paulo) | ✔ | |
| Eropa | europe-west1 (Belgia) | ✔ | |
| Eropa | europe-west2 (London) | ✔ | ✔ |
| Eropa | europe-west3 (Frankfurt) | ✔ | |
| Eropa | europe-west4 (Eemshaven) | ✔ | |
| Eropa | europe-west6 (Zurich) | ✔ | |
| Timur Tengah | me-west1 (Tel Aviv) | ✔ | |
| Asia Pasifik | asia-northeast1 (Tokyo) | ✔ | ✔ |
| Asia Pasifik | asia-northeast3 (Seoul) | ✔ | |
| Asia Pasifik | asia-south1 (Mumbai) | ✔ | |
| Asia Pasifik | asia-southeast1 (Singapura) | ✔ | |
| Asia Pasifik | asia-southeast2 (Jakarta) | ✔ | |
| Asia Pasifik | australia-southeast1 (Sydney) | ✔ | ✔ |
Untuk mengetahui informasi selengkapnya tentang region dan multi-region, lihat Geografi dan region.