Agent Assist integrations
Stay organized with collections
Save and categorize content based on your preferences.
You can integrate Agent Assist with external resources to make it even more helpful.
Telephony integration
Using audio data with Agent Assist requires a telephony integration similar to Conversational Agents (Dialogflow CX). Unlike Conversational Agents (Dialogflow CX), Agent Assist uses SIPREC endpoints to receive audio through SRTP. If your contact center platform provides a built-in solution to send audio to Agent Assist, you can use that instead.
Telephony integration works in combination with Speech-to-Text to generate transcripts of your audio data before Agent Assist can use it to generate suggestions. Depending on your business needs, telephony integration can also be used in combination with Conversational Insights to analyze conversation data or Cloud Storage to store audio data and transcripts.
UI modules
You can also integrate Agent Assist with your customer service agent desktop using UI modules.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-12-05 UTC."],[],[]]
