Get support

Preview

This feature is subject to the "Pre-GA Offerings Terms" in the General Service Terms section of the Service Specific Terms. Pre-GA features are available "as is" and might have limited support. For more information, see the launch stage descriptions.

If you encounter a problem using Vector Search 2.0, you can get support either by creating a Cloud Customer Care ticket or by asking the community.

Regardless of the method you choose, include the following details when asking for support:

• The command or code you ran that triggered the problem.
• The environment in which you ran the command or code. For example, did you run it in a Compute Engine instance or in an on-premises computer?
• The behavior you observed and how it differs from what you expected.

Create a Cloud Customer Care ticket

If you have a Customer Care package, you can file a support ticket. For information about getting a Cloud Customer Care package, see Customer Care.

1. In the Google Cloud console, navigate to the Cases page.

   Go to Cases

2. Click Create case and fill out the fields as follows:

   • In the Title field, type Vector Search 1.0.
   • In the Category field, select Machine Learning.
   • In the Component field, select Vector Search 1.0.
   • In the Description field, provide the requested information and respond to the questions. Be sure to include relevant details, such as project / index / operation ID, error messages, etc.
   • Click Submit.

Ask the community

Alternatively, you can get support using one of the following public channels.

• For questions related to the client SDK, file an issue on GitHub.
• For other support questions, post on Stack Overflow using the google-cloud-vertex-ai tag.