Gemini Enterprise for Customer Experience (CX), is an agentic solution designed to bring shopping and customer service together on a single intelligent interface for businesses. The solution introduces new prebuilt and configurable agents that are developed using Google's latest Gemini models and can be quickly deployed in days. With Gemini Enterprise for CX, businesses can manage agents across the entire customer lifecycle, from initial product discovery to post-purchase resolution.
These products cover the entire lifecycle of AI agents, from creation (automated, manual, or AI-guided), experimentation, evaluation, production deployment, ongoing management, human supervision, and ultimately, self-optimization where the AI agents improve themselves.
Commerce agents
Commerce agents provide complete end-to-end solutions for specific commerce use cases. They connect frontend interfaces like chat and voice directly to backend tools. They expand beyond simple chatbots by handling complex requests using complex reasoning, multimodal interactions and executing consented actions.
Customer Experience Agent Studio
Customer Experience Agent Studio helps you create AI agents with both generative AI and deterministic functionality that provide proactive, personalized self-service and take on a greater volume of inquiries, enabling customer service representatives to focus on more specialized calls.
Agent Assist
Agent Assist provides customer care representatives with in-the-moment assistance, generated responses, and real-time coaching to help them resolve customer issues faster and with greater accuracy. Features include generative knowledge assist, summarization, smart reply, and live translation.
Customer Experience Insights
Customer Experience Insights analyzes real-time data from across your customer operations to provide operations managers and quality assurance teams with KPIs, inquiry topic categories to prioritize, and areas of improvement. Identify call drivers and sentiment from conversations that help customer operations managers learn about customer engagements and improve call outcomes.