The type of channel used for agent communication. A channel type captures both the surface (e.g. mobile app, web app) and, for surfaces that support multiple conversation modes, the conversation mode. For mobile and web surfaces, the bare value (e.g. CHANNEL_TYPE_MOBILE_APP) denotes the voice conversation mode, and the "_TEXT" variant denotes the text (or multimodal, e.g. tap-to-speak) conversation mode. This enum is not frozen, and new values may be added in the future.
| Enums | |
|---|---|
CHANNEL_TYPE_UNSPECIFIED |
Unspecified channel type. |
CHANNEL_TYPE_DRIVE_THROUGH |
Drive through channel (voice). |
CHANNEL_TYPE_MOBILE_APP |
Mobile app channel using the voice conversation mode. |
CHANNEL_TYPE_PHONE_CALL |
Phone call channel (voice). |
CHANNEL_TYPE_WEB_APP |
Web app channel using the voice conversation mode. |
CHANNEL_TYPE_MOBILE_APP_TEXT |
Mobile app channel using the text (or multimodal, e.g. tap-to-speak) conversation mode. |
CHANNEL_TYPE_WEB_APP_TEXT |
Web app channel using the text (or multimodal, e.g. tap-to-speak) conversation mode. |