Agent Assist offers Gemini Enterprise for Customer Experience tools for AI coach in GA. These tools enable virtual agents to connect with external systems to retrieve, update, format, or analyze information.
]]>Agent Assist offers sentiment analysis version 3 in GA. Sentiment analysis V3 analyzes individual messages with conversation context and can even analyze an audio stream to provide precise end user sentiment scores.
]]>Agent Assist offers a best practices guide for summarization automatic evaluation.
]]>Agent Assist offers a UI connector to integrate with Nice CXOne Voice for Salesforce. This integration provides agent suggestions for Salesforce customers using NICE CXOne for their voice channel.
]]>Agent Assist offers summarization with custom sections 5.0 in GA. 5.0 is available in all Agent Assist regions.
]]>Agent Assist offers summarization automatic evaluation in GA. This feature assesses the quality of AI-generated summaries based on accuracy, completeness, and adherence. Summarization autoevaluation is available in the following regions:
Agent Assist offers AI coach in GA. AI coach automatically suggests responses to an agent during a customer service conversation. AI coach is available in all Google Cloud languages and regions.
Agent Assist offers the following functions in addition to generative knowledge assist features:
OpenAPI and Integration Connectors tools are generally available in Agent Assist. Google Cloud enables the use of this external API and data source to improve Agent Assist integrations.
]]>Smart compose is no longer in use and will be permanently removed in October 2025. Refer to Generative smart reply for an alternative.
]]>Agent Assist offers a bidirectional API for next-generation audio and multi-modal experiences in both Conversational Agents and Agent Assist. The BiDiStreamingAnalyzeContent API facilitates the streaming of audio data and returns either transcripts or human agent suggestions to you.
Agent assist offers summarization automatic evaluation in preview. This feature evaluates the quality of AI-generated summaries based on the following three metrics:
Article suggestion and FAQ Assist are no longer in use and you can't create new conversation profiles for them. These two features will be permanently removed on April 1, 2026. Refer to Generative knowledge assist for an alternative.
]]>Agent Assist offers the Twilio UI module V3. This version provides an upgraded integration.
]]>Google Cloud provides quotas for using Agent Assist APIs. Each feature uses specific APIs, which have their own quotas.
]]>Agent Assist offers summarization with custom sections V4.0 in GA. V4.0 uses gemini-2.0-flash and supports a concise summary for situation and action.
]]>Summarization with custom sections, generative knowledge assist, and proactive generative knowledge assist are available in the following regions:
UI Modules container V2 uses a reactive display with dynamic panels and a unified feed of suggestions to ensure the most impactful suggestions and key tools are always accessible to an agent. This version also offers greater integration flexibility.
]]>Agent Assist offers a UI Connector with Salesforce to integrate with voice conversations.
]]>Agent Assist offers Vertex extensions for Build your own assist (BYOA) in preview. Enable BYOA to access remote APIs with Vertex LLM extensions.
Build your own Gen AI Assist is available in preview. BYOA is available in all customer engagement suite regions and offers the following:
Agent Assist offers a new version of summarization with custom sections in preview. Summarization with custom sections V4.0 uses gemini-2.0-flash and supports concise summary for situation and action.
]]>Customer Managed Encryption Key (CMEK) is available in GA for all Agent Assist features. CMEK lets you control details of your data encryption keys, view audit logs, and control key lifecycles.
]]>Pub/Sub intermediate transcription is available in preview. With this feature you can accomplish the following:
Agent Assist offers a native UI Connector with Genesys Cloud to integrate with voice conversations.
]]>Agent Assist infobot offers support for new languages in GA.
]]>Summarization with custom sections V3.1 is generally available. V3.1 provides the following improvements on V3.0:
Agent Assist offers a UI Connector with Salesforce to integrate with chat conversations.
]]>(Proactive) Generative knowledge assist offers additional functions and supports more languages.
]]>Agent Assist offers a native UI Connector with Twilio Flex to integrate with voice conversations.
]]>Agent Assist offers Live transcription adaptation in preview, which recognizes certain phrases more frequently than others to improve transcription quality.
]]>Agent Assist offers a new version of summarization with custom sections in preview. Summarization with custom sections V3.1 reduces latency and improves quality from V3.0.
]]>Customer Manager Encryption Key support is available in preview for all Agent Assist features in regionalized environments, including all generative AI features.
]]>Agent Assist offers a new version of summarization with custom sections in preview. Summarization with custom sections V3.0 reduces latency from V2.1.
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