为对话洞见事件启用 Pub/Sub 通知

启用 Pub/Sub 通知后，您可以在每次 CX Insights 事件完成时收到通知。您可以将 CX Insights 配置为针对所有事件或仅针对指定事件发送通知。如需详细了解可触发 Pub/Sub 通知的事件，请参阅参考文档。

前提条件

1. 按照说明创建 Pub/Sub 主题和拉取订阅。

启用 Pub/Sub 通知

您可以将 CX Insights 配置为仅针对特定事件或针对所有事件发送通知。以下代码示例将 CX Insights 配置为仅在每次创建对话或分析时发送通知。

执行此任务所需的权限

您必须拥有以下权限才能执行此任务：

• contactcenterinsights.settings.update

REST

在使用任何请求数据之前，请先进行以下替换：

• PROJECT_ID：您的 Google Cloud 项目 ID。
• TOPIC_ID：通知主题的 ID（例如，每次创建对话时都发送通知）。每个通知主题都应具有唯一的 ID。

注意：所有示例均使用全球客户体验数据分析实例。如需了解如何使用区域实例，请参阅区域化。

HTTP 方法和网址：

PATCH https://contactcenterinsights.googleapis.com/v1/projects/PROJECT_ID/locations/us-central1/settings?updateMask=pubsub_notification_settings

请求 JSON 正文：

{
  "pubsub_notification_settings": {
    "create-conversation": "projects/PROJECT_ID/topics/TOPIC_ID_1",
    "create-analysis": "projects/PROJECT_ID/topics/TOPIC_ID_2"
  },
}

如需发送您的请求，请展开以下选项之一：

curl（Linux、macOS 或 Cloud Shell）

注意：以下命令假定您已使用您的用户账号通过运行 gcloud init 或 gcloud auth login 登录 gcloud CLI，或者使用了 Cloud Shell，这会使您自动登录 gcloud CLI。您可以运行 gcloud auth list 来检查当前活跃的账号。

将请求正文保存在名为 request.json 的文件中，然后执行以下命令：

curl -X PATCH \
     -H "Authorization: Bearer $(gcloud auth print-access-token)" \
     -H "Content-Type: application/json; charset=utf-8" \
     -d @request.json \
     "https://contactcenterinsights.googleapis.com/v1/projects/PROJECT_ID/locations/us-central1/settings?updateMask=pubsub_notification_settings"

PowerShell (Windows)

注意：以下命令假定您已使用您的用户账号通过运行 gcloud init 或 gcloud auth login 登录 gcloud CLI。您可以运行 gcloud auth list 来检查当前活跃的账号。

将请求正文保存在名为 request.json 的文件中，然后执行以下命令：

$cred = gcloud auth print-access-token
$headers = @{ "Authorization" = "Bearer $cred" }

Invoke-WebRequest `
    -Method PATCH `
    -Headers $headers `
    -ContentType: "application/json; charset=utf-8" `
    -InFile request.json `
    -Uri "https://contactcenterinsights.googleapis.com/v1/projects/PROJECT_ID/locations/us-central1/settings?updateMask=pubsub_notification_settings" | Select-Object -Expand Content

您应该收到类似以下内容的 JSON 响应：

{
  "name": "projects/PROJECT_ID/locations/us-central1/settings",
  "createTime": "2021-01-20T10:10:10.123000Z",
  "updateTime": "2021-01-20T11:11:11.456000Z",
  "pubsubNotificationSettings": {
    "create-conversation": "projects/PROJECT_ID/topics/TOPIC_ID_1",
    "create-analysis": "projects/PROJECT_ID/topics/TOPIC_ID_2"
  }
}

Python

如需向 CX Insights 进行身份验证，请设置应用默认凭据。 如需了解详情，请参阅为本地开发环境设置身份验证。

from google.api_core import protobuf_helpers
from google.cloud import contact_center_insights_v1


def enable_pubsub_notifications(
    project_id: str, topic_create_conversation: str, topic_create_analysis: str
) -> None:
    """Enables Cloud Pub/Sub notifications for specified events.

    Args:
        project_id:
            The project identifier. For example, 'my-project'.
        topic_create_conversation:
            The Cloud Pub/Sub topic to notify of conversation creation events.
            Format is 'projects/{project_id}/topics/{topic_id}'.
            For example, 'projects/my-project/topics/my-topic'.
        topic_create_analysis:
            The Cloud Pub/Sub topic to notify of analysis creation events.
            Format is 'projects/{project_id}/topics/{topic_id}'.
            For example, 'projects/my-project/topics/my-topic'.

    Returns:
        None.
    """
    # Construct a settings resource.
    settings = contact_center_insights_v1.Settings()
    settings.name = (
        contact_center_insights_v1.ContactCenterInsightsClient.settings_path(
            project_id, "us-central1"
        )
    )
    settings.pubsub_notification_settings = {
        "create-conversation": topic_create_conversation,
        "create-analysis": topic_create_analysis,
    }

    update_mask = protobuf_helpers.field_mask(None, type(settings).pb(settings))

    # Call the Insights client to enable Pub/Sub notifications.
    insights_client = contact_center_insights_v1.ContactCenterInsightsClient()
    insights_client.update_settings(settings=settings, update_mask=update_mask)
    print("Enabled Pub/Sub notifications")

Java

如需向 CX Insights 进行身份验证，请设置应用默认凭据。 如需了解详情，请参阅为本地开发环境设置身份验证。

import com.google.cloud.contactcenterinsights.v1.ContactCenterInsightsClient;
import com.google.cloud.contactcenterinsights.v1.Settings;
import com.google.cloud.contactcenterinsights.v1.SettingsName;
import com.google.protobuf.FieldMask;
import java.io.IOException;

public class EnablePubSubNotifications {

  public static void main(String[] args) throws IOException {
    // TODO(developer): Replace these variables before running the sample.
    String projectId = "my_project_id";
    String topicCreateConversation = "projects/my_project_id/topics/my_topic_id";
    String topicCreateAnalysis = "projects/my_project_id/topics/my_other_topic_id";

    enablePubSubNotifications(projectId, topicCreateConversation, topicCreateAnalysis);
  }

  public static void enablePubSubNotifications(
      String projectId, String topicCreateConversation, String topicCreateAnalysis)
      throws IOException {
    // Initialize client that will be used to send requests. This client only needs to be created
    // once, and can be reused for multiple requests. After completing all of your requests, call
    // the "close" method on the client to safely clean up any remaining background resources.
    try (ContactCenterInsightsClient client = ContactCenterInsightsClient.create()) {
      // Construct a settings resource.
      SettingsName name = SettingsName.of(projectId, "us-central1");
      Settings settings =
          Settings.newBuilder()
              .setName(name.toString())
              .putPubsubNotificationSettings("create-conversation", topicCreateConversation)
              .putPubsubNotificationSettings("create-analysis", topicCreateAnalysis)
              .build();

      // Construct an update mask.
      FieldMask updateMask =
          FieldMask.newBuilder().addPaths("pubsub_notification_settings").build();

      // Call the Insights client to enable Pub/Sub notifications.
      Settings response = client.updateSettings(settings, updateMask);
      System.out.printf("Enabled Pub/Sub notifications");
    }
  }
}

Node.js

如需向 CX Insights 进行身份验证，请设置应用默认凭据。 如需了解详情，请参阅为本地开发环境设置身份验证。

/**
 * TODO(developer): Uncomment these variables before running the sample.
 */
// const projectId = 'my_project_id';
// const topicCreateConversation = 'projects/my_project_id/topics/my_topic_id';
// const topicCreateAnalysis = 'projects/my_project_id/topics/my_other_topic_id';

// Imports the Contact Center Insights client.
const {
  ContactCenterInsightsClient,
} = require('@google-cloud/contact-center-insights');

// Instantiates a client.
const client = new ContactCenterInsightsClient();

async function enablePubSubNotifications() {
  const [settings] = await client.updateSettings({
    settings: {
      name: client.settingsPath(projectId, 'us-central1'),
      pubsubNotificationSettings: {
        'create-conversation': topicCreateConversation,
        'create-analysis': topicCreateAnalysis,
      },
    },
    updateMask: {
      paths: ['pubsub_notification_settings'],
    },
  });
  console.info(`Enabled Pub/Sub notifications for ${settings.name}`);
}
enablePubSubNotifications();

Pub/Sub 消息的内容

Pub/Sub 消息的内容取决于触发相应 Pub/Sub 通知的事件。

触发器	消息数据	消息属性
create-analysis	响应为分析的长时间运行的操作	{"operation_name": "projects/{project}/locations/{location}/operations/{operation}"}
create-conversation	对话	{"conversation_name": "projects/{project}/locations/{location}/conversations/{conversation}"}
export-insights-data	响应为空的长时间运行的操作	{"operation_name": "projects/{project}/locations/{location}/operations/{operation}"}
ingest-conversations	响应为空的长时间运行的操作	{"operation_name": "projects/{project}/locations/{location}/operations/{operation}"}
update-conversation	对话	{"conversation_name": "projects/{project}/locations/{location}/conversations/{conversation}"}
upload-conversation	响应为空的长时间运行的操作	{"operation_name": "projects/{project}/locations/{location}/operations/{operation}"}