How-to guides

Analyze call center transcription data

• Bulk analyze conversations with the API

  Analyze multiple conversations in bulk.

• Customer Experience Insights devkit

  A Customer Experience Insights devkit that simplifies and scales Customer Experience Insights tasks.

• Dataset

  A guide to curate and manage conversation datasets to test and evaluate Agent Assist features.

• Enable audio playback

  Learn how to enable audio playback in the Customer Experience Insights console.

• Enable Cloud Pub/Sub notifications

  Receive notifications each time a Customer Experience Insights event completes.

• Enable Dialogflow runtime integration

  View your Agent Assist or Virtual Agents data in CX Insights.

• Enable Google sheets integration

  Learn how to integrate Google sheets with Customer Experience Insights for storing data.

• Enable summarization

  A guide to generate conversation summaries in Customer Experience Insights.

• Explore conversation analytics

  A guide to view analysis of data for research and track Customer Experience Insights data.

• Export conversations to BigQuery

  Export your Customer Experience Insights conversation and analysis data in order to perform your own analyses in BigQuery.

• Filter conversations

  Filter large conversation data sets to narrow down a search.

• Get long-running operations

  Guides how to check the status of long-running tasks.

• Import audio or transcript files with the API

  Import up to 10,000 conversations from a Google Cloud Storage bucket.

• List conversations

  List your Customer Experience Insights conversations, and filter them by certain characteristics.

• Query Agent Assist metrics from BigQuery

  Sample queries to analyze Agent Assist data in BigQuery.

• Set a time-to-live (TTL) on conversation data

  Specify an expiration time to automatically delete conversation data.