-
Quality AI
Monitor your contact center and agent performance.
-
Topic modeling
Discover call drivers in contact center conversations.
-
Generative FAQ
See customer questions and the answers.
-
Analysis rules
Customize your automatic analysis of contact center conversations.
-
Smart highlights
Detect highlights in contact center conversations with no additional configuration.
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.