Manage Cloud Billing support cases

You can track billing inquiries and review correspondence with Cloud Customer Care in the Google Cloud console. This helps you resolve invoicing, payment, and account questions while maintaining a record of communications.

To view and update cases, you must have the Billing Account Administrator role. For more information, see Get Cloud Billing support.

  1. In the Google Cloud console, go to the Billing support cases page.

    Go to Billing support cases

  2. In the Billing account list, select a billing account to go to its support cases page.

  3. You can use the Filter to filter the list of displayed support cases.

  4. To view or update a support case, click the case title.

  5. If the support case is open, you can add comments, upload file attachments, or edit case attributes.

  6. If the support case has been closed less than 15 days, you can reopen it. Otherwise, you can create a new support case.